Account Management Team Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Management Team Lead in Brazil.

This role combines strategic account management with team leadership in a fast-paced SaaS environment focused on the travel industry. You will manage a portfolio of high-value clients while also leading and developing a small team of Account Managers across LATAM. The position is centered on driving revenue growth, improving client satisfaction, and ensuring strong retention across key accounts. You will act as a key escalation point for complex client needs and collaborate closely with cross-functional teams to optimize performance and customer outcomes. In addition, you will use data and reporting to identify trends, guide decisions, and improve team effectiveness. This is a high-impact role suited for someone who thrives in both hands-on client work and people management.

• Manage a portfolio of strategic clients, focusing on revenue growth, retention, and long-term account expansion.
• Lead, mentor, and support a team of up to 4+ Account Managers through coaching, 1:1s, and performance management.
• Act as the main escalation point for complex client issues and internal coordination challenges.
• Oversee customer success activities to ensure a high standard of service delivery across your team and accounts.
• Collaborate with internal departments to improve processes, deliver product training, and align on customer needs.
• Analyze performance data, KPIs, and account metrics to identify opportunities and inform strategic decisions.

Requirements:

• 2–3+ years of experience in account management leadership or team lead roles within SaaS or similar environments.
• Proven track record of consistently achieving or exceeding performance targets year over year.
• Strong ability to manage large and complex client portfolios effectively.
• Demonstrated leadership skills with a focus on coaching, mentoring, and team development.
• Excellent communication and customer service skills, with a solution-oriented mindset.
• Strong project management and organizational skills in a fast-paced environment.
• Fluency in English and Spanish (written and spoken); additional languages are a plus.

Benefits:

• Full-time international contractor role with monthly USD payments.
• Compensation between $37,000 – $46,000 USD annually, plus commission opportunity.
• Unlimited paid time off (“Time to Recharge”) for flexibility and well-being.
• Annual visit opportunity to Amsterdam HQ for 2–4 weeks.
• Remote work flexibility (up to 4 weeks per year from anywhere).
• Paid family leave and three paid volunteer days annually.
• Structured onboarding program and access to modern tools and equipment.
• International, travel-focused, and collaborative team environment.