Account Manager

COMPANY CULTURE/ENVIRONMENT AND DESCRIPTION:

Join one of CT's Best Places to Work! We are an expanding IT company that is recognized as one of the Inc 5000's fastest growing companies and the MSP's Top 501.

About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, who makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development and team member input, all in a comfortable family-friendly culture.

Description: Due to continued growth we are currently seeking to add a Account Manager to join our exceptional team. One of our most critical positions in the organization, you will be the central point of contact and advocate for your assigned clients while guiding them through Charles IT's offering and solutions to provide best in class solutions and support. You will need to be outgoing, customer-service focused, a team player, well organized and extremely detail-oriented.

What Do We Do? Create real relationships and raving fans by implementing and supporting best in class technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Achieve and maintain positive, long lasting, and real relationships with your client base and act as their primary point of contact for Charles IT
• Have an intimate understanding of your client's business functions, needs, IT challenges and risks
• Be apprised of your client's projects and timelines. Participate in internal project-related meetings to keep apprised of any details or issues that may arise
• Approve all outbound client quotes and proposals
• Maintain customer documentation
• Respond to clients in a timely manner and establish realistic client expectations
• Leverage subject matter experts and technical sales architects to accurately quote solutions and gaps identified
• Work with teams throughout Charles IT to advocate and ensure your clients receive exceptional service
• Maintain frequent touch points with your client base through various activities and mediums
• Clearly communicate the progress of initiatives and roadmap items through recurring client meetings and Technology Business Reviews
• Build client technology roadmaps to assist in planning, budgeting and visualizing gaps and risks
• Maintain and align in-depth knowledge of current Charles IT products, services, and offerings
• Continue to cross-sell, recommend and integrate Charles IT solutions to achieve stack attainment

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of organization; sharp attention to detail
• Ability to pass a background check
• Self-starter with the ability to perform independently with little or no supervision
• Excellent follow-through to see tasks through completion
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Superior oral and written communication skills required
• Current, valid US driver's license is required.

Benefits

Charles IT offers a competitive benefit program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, fully stocked break room, Friday lunches, team-building outings, professional development and so much more!

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.