Account Manager

What's Clyde -
Clyde is an ecommerce technology company that’s changing the product protection landscape to give merchants a better way to offer customers peace of mind, drive high-margin revenue, and grow customer lifetime value. Our Ownership Enrichment Platform unites product protection, registration, and issue resolution in a single dashboard so brands can create beautiful, profitable ownership experiences for customers. We’re passionate about reimagining this space and can’t wait to dream up new ideas with you!

As an Account Manager at Clyde on the Merchant Success team, you will drive Clyde’s future growth engine by building relationships with our merchants and turning them into delighted and enriched Clyde partners. In this position, you will oversee a portfolio of Enterprise merchants, develop relationships, identify their unique needs and challenges, and drive the adoption of the Clyde solution.

You are…

• Here for the merchant - always looking out for them and excited to provide white-glove-service
• Extremely organized and have the ability to prioritize myriad merchant requests and work streams while delivering high quality and timely support
• Able to operate in a highly ambiguous environment and help create scalable processes and structure
• Curious about everything and ask why we do things and dig in to find the best solutions and answers
• Able to speak to technical documentation and guide merchants through Clyde’s docs

Requirements

• Requirements
  • An experienced account manager with 4+ years of experience in customer-facing roles at a B2B technology company and a track record of top performance
  • Exudes customer-centricity – always looking out for customers’ best interests and excited to provide white-glove service
  • A strong verbal and written communicator with the ability to concisely explain business, analytical, and technical subject matter
  • A solution-oriented mindset with a determination to create scalable processes and structure
  • Possesses a combination of analytical rigor, resourcefulness, and intellectual curiosity
  • Ability to drive cross-functional projects to completion and multitask with excellent organization skills
  Responsibilities:
  • Build and develop relationships with key stakeholders at merchants within your portfolio to create Clyde advocates providing case studies and references
  • Serve as a proactive, trusted advisor to deeply understand your merchants’ pain points and work cross-functionally with other product, engineering, and other Clyde teams to address them
  • Design and execute routine business reviews to help merchants understand their performance, collect feedback, and achieve maximum value from Clyde’s platform
  • Identify and execute on expansion opportunities including the adoption of new product features and servicing international geographies
  • Provide a seamless onboarding process with Clyde’s implementations team to help merchants go from signed contract to launched partner
  • Identify opportunities to create new and better processes that allow us to scale the account management team

Benefits

Who are we?

Clyde is a distributed community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful. We seek applicants who bring a variety of experiences, perspectives, and backgrounds, and together create wonderful product experiences that help brands sweep customers off their feet.

Clyde provides equal employment opportunities to all employees and applicants without regard to any characteristic protected by applicable law - we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other.

We will ensure individuals with disabilities are provided reasonable accommodation to participate in any part of the employment process. Please contact us at [email protected], and let us know the nature of your request along with your contact information, which we will respond to in a timely manner.If you’re looking for an opportunity to put your heart into your work at a company that values growth, learning, wellness, and success – we’d love to meet you!

Why should you join us?

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. Clyde does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, a vacation fund, and a creative culture. We are building a really exciting company and can’t wait for you to join us. COVID-19 Vaccination Policy: Please note that, at this time, to be in-person at a Clyde office or Clyde-sponsored event, you must be fully vaccinated against COVID-19. If you believe that a legal exception may apply to you, please still apply for any role(s) you are interested in and, if you are hired, you will receive instructions on how to request a reasonable accommodation after your start date