Account Manager

About Buildout

Buildout is a family of CRE software products and services that help the best brokers to find, win, market, and transact properties to maximize their deal efforts and maximize wins. Our core belief is that successful commercial real estate is broker-led, but tech-enabled. That we play a critical role in maximizing the brokers time to focus on what they do best. As a result, Buildout has become the not-so-secret weapon for more than 40,0000 CRE brokers and 50,000 investors. Ultimately, we exist to serve the entire CRE industry and because of that unwavering focus, all the best brokers use Buildout. 

The Opportunity

As a member of the team, you’ll act as the primary point of contact for your customers post-graduation, ensuring that we are consistently delivering on their expectations and that they are seeing success with their Buildout package. As a quota-carrying Account Manager, you’ll own the account management and success for mid-market accounts, renewing and expanding your book of business. At times, you’ll triage customer issues and escalations, threading the needle between over-investing in the squeaky wheel and supporting customers to get the best use of our tools. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and a growth mindset. 

How You’ll Contribute at Buildout

• Own and manage revenue for your assigned customers, including all renewals, expansion, and upsell
• Leveraging your customers’ goals, develop robust success plans for each account, running playbooks, identifying useful features and products, and offering training to improve adoption
• Regularly monitor and analyze customer health and interactions, identifying downsell and churn triggers and opportunities for upsell, and taking action
• Support the sale of customization by identifying opportunity and working closely with the Implementation team to ensure a smooth experience
• Collaborate with other departments, such as Support, Implementation, Finance, and Product, on behalf of your customer in order to resolve issues and coordinate their various requests
• Relay customer feedback to Product teams and other stakeholders
• Partner with the Manager of Customer Success to create strategic playbooks (email and call campaigns, in-app experience) and develop and execute webinars for existing customers to support product adoption
• Identify and collaborate with your team on process improvement, leading the team in testing out new things when something isn’t working
• Manage and complete workflows in Churnzero daily at scale

What You’ll Bring to Buildout  

• 4+ years of experience in a quota-carrying sales, account management, or customer success/service environment, B2B SaaS experience preferred
• Experience managing customer relationships, renewals, and growing accounts through cross-selling and up-selling
• A track record of meeting and exceeding high-volume metrics and sales goals
• Experience with Salesforce (required) and customer success software like ChurnZero (nice to have)
• A tech whiz who can quickly learn and adopt new systems
• A juggling pro who can comfortably jump between inbound customer requests to demos to strategic renewal conversations, as well as adjust and match tone based on the customer call
• A knack for creating and improving processes and embracing change for the better
• A propensity to make strategic decisions based on data
• A customer-first mindset and passionate about providing an exemplary customer experience

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important skills that we haven’t considered. If that’s you, don’t hesitate to apply and tell us about yourself.

We are based in Chicago, but this is a remote-friendly role open across most of the US. Candidates must be able to work within one hour of the CST time zone. The compensation for this position is a base salary of $60,000 with OTE between $90k - $100k.

Perks & Benefits 

We built a benefits program to match the quality of our team. This program includes:

• Impactful insurance and benefit options, including covering 100% of employee dental and vision insurance premiums, HSA plan, STD, LTD, life insurance, and telemedicine 
• Policies that support a healthy work/life balance, including Flexible PTO, company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting
• An office in Chicago for those who prefer an office setting, plus a monthly remote work reimbursement 
• Challenging problems to solve with a committed and supportive team who are invested in your growth and development
• A wonderfully quirky culture where you’re encouraged to bring your whole self to work

Buildout is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information and we will consider your request. 

Below, you will be asked to complete identity information for the Equal Employment Opportunity Commission (EEOC). It is required by law that we ask these questions using the format provided by the EEOC. However, we want you to know that at Buildout, we understand that gender is not binary and welcome people of all identities.

For more information about our privacy practices please visit our Privacy Policy. By submitting your application, California residents consent to Buildout processing your personal information for the purpose of assessing your candidacy for this position in accordance of our Privacy Notice for Prospective California Employees.