Account Manager

ON BOARD EXPERIENTIAL 

On Board Experiential is an award-winning, full-service experiential marketing agency that creates meaningful brand experiences throughout the world from our home offices and physical office locations in San Francisco, Los Angeles and New York City (or from wherever our adventures take us!) Our clients include Nike, Meta, J.P. Morgan Chase, Instagram, Cheez-It, Mrs. Meyer’s Clean Day, and Salesforce (to name a few). Cool, cool, but what’s it like to work here? Event Marketer recognized OBE as one of the best places to work in events, and we couldn’t agree more. The most important part of our business is our people. They are hardworking, brave and make magic happen on the regular. But under each majestic exterior, is a human deserving of a healthy work life balance. That’s why we believe in mental health days, happy hours (virtual, if we must), friendly (but always competitive) fitness challenges, company retreats and yearbooks, and open meetings to facilitate discussions that heal, inspire, and bring us closer. We encourage each other to bring our whole selves to work. We want to hear about your lived experiences and authentic perspectives. We want you to be unapologetically you.               

SUMMARY OF POSITION The Account Manager is an integral part of the Account Team, delivering an exceptional level of client service and creative thinking and is responsible for execution of programs on behalf of our clients. This includes a deep understanding of the business; client needs and requirements to provide accountability for financial and operational performance, managing client expectations with internal and external resources. Bringing consistent excellence and support, the Account Manager ensures that programs and marketing strategies successfully promote client brands, messages, products and services in accordance with client objectives and initiatives. Willingness to travel up to 50% of the time following CDC, federal, state and local guidelines. 

ESSENTIAL JOB FUNCTIONS  

• Partner with client / brand teams to understand and identify business opportunities to offer solutions and plans to deliver measurable results. 
• Guide and coordinate the development of Experiential Tactical Plans for IRL and / or virtual execution, in partnership with appropriate departments including Strategy / Creative, Production, Tech, Digital and Social.   
• Manage the day-to-day activities for each project/event and provide excellent, effective management and execution with both internal and external teams. 
• Lead weekly status meetings and deep dives.  Lead and manage the proper distribution of all communications and client team throughout engagement.
• Provide ongoing monitoring of expenses and actual costs for approved program budgets. Update client and obtain client approvals as needed.  Reconcile all project/event expenses in partnership with program Producer.
• Provide timely performance feedback on all programs and staff to senior management.
• Remain current with industry trends and technologies. 

DESIRED SKILLS AND EXPERIENCE 

EDUCATION / EXEPERIENCE 

• 3+ years of experience in marketing, promotions, and/or events, Experiential marketing agency experience preferred. 
• Minimum 2 years of experience as Account Lead, being primary point of client contact. 
• Experience managing IRL and / or virtual experiential activations or relevant marketing experience. 

• BA/BS in marketing, business administration, communications or related field  

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES 

• Strong attention to detail, accuracy, and excellent organizational skills. 
• Excellent ability to identify issues/obstacles and create timely and effective solutions.
• Ability to manage competing priorities, multiple commitments and meet deadlines.
• Self-motivated with ability to work independently and in teams.
• Strong interpersonal and communication skills. Connect with others with authenticity while equally honoring and respecting diverse perspectives. 
• Ability to build trust and respect through active coaching, communication, and listening.
• Think creatively, with willingness to extend beyond the unexpected and consistently strive for innovation.  

OTHER QUALITIES AND SKILLS 

• High energy and stamina and flexibility in working non-traditional hours as needed (some nights and weekends). 
• Strong work ethic, integrity and positive attitude. 
• Ability to lift up to 25 pounds and stay on your feet for extended periods of ti