Account Manager

Our Account Managers are responsible for the retention activities of assigned accounts, strengthening client and account relationships, while creating future business opportunities. This role collaborates with peers, leaders, and stakeholders to deliver target membership, retention, and solution outcomes.

This position is based in Meridian, Idaho, supporting our Key/National group accounts. After training period, the Account Manager will have flexibility to work hybrid location (onsite main Meridian campus, client site(s), and work-from-home). #LI-Hybrid

Required Experience

• Account Manager I: 2/+ years' sales, account management or related experience, preferably within healthcare or health insurance industry
• Account Manager II: 4/+ years' sales, account management or related experience, preferably within healthcare or health insurance industry

All levels, Required Education & Licenses/Certifications:

• Bachelor's Degree or equivalent work experience (Two years' relevant work experience is equivalent to one-year college)
• State of Idaho Resident License or must obtain within 120 days of hire

All levels, Required Travel & Events:

• Travel and/or attend off site events during and outside of standard working hours

What your day may look like:

• Responsible for retaining and strengthening client, broker, and consultant relationships through customer service and issue resolution.
• Develop account management and sales plans for assigned clients and prepares relationship strategies with clients and customers.
• Participate in the design of new benefits and/or procedures by providing input received from clients/accounts/ customers reactions to benefit offerings, rates, and/or processes/procedures to meet the needs of the market.
• Provide market feedback and information for retention and sales forecasting.
• Review and verify data reports on customer retention, business opportunity and market trends.
• Conduct meetings at client/account locations.
• May be responsible for new or existing account installation.
• May coordinate activities of the field service office.
• Account Manager II may also provide carrier-specific market information to leadership, as well as provide resolution of complex problems and issues.
• Perform other duties and responsibilities as assigned.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.