Account Manager

Account Manager, Boulder, CO, or Remote within the U.S.   

About Ascend 

Ascend Analytics’ climate technology software and services provide critical insights to power the energy transition.. The company’s products enhance critical power supply decisions from short-term operating strategies to long-term investment and resource planning. Ascend’s solutions serves as the core analytic infrastructure for electric utilities, independent power producers, electric retailers, and financiers of energy infrastructure. To learn more about Ascend, please visit us at www.ascendanalytics.com.   

Your Impact at Ascend Analytics 

We are looking for an Account Manager to join our team to lead key account management for BatterySIMM clients. The BatterySIMM business delivers battery energy storage valuation, market intelligence, consulting solutions to IPPs, banks, and developers within the energy industry.    

Reporting directly to the Vice President of Business Development, this role will be the overall engagement interface between BatterySIMM client customers and Ascend Analytics after a contract is signed. The Account Manager will be critical in ensuring the customer has an exceptional experience and is committed to a long-term relationship as a subscriber of Ascend’s services.  This individual will also assure that the client is connected to the right resources internally for timely product and service delivery and help bring the voice of the customer into our operations and innovation process.    

Job Responsibilities

• Prioritize, assess and ,manage client accounts at risk of “churn”.
• Maintain regular, diverse, touch-points across the client organization and communicate strategic or organizational objectives to Ascend product and business development teams.   
• Manage client relationships and communications with customers as the primary point of contact from contract signing through onboarding, first impact, and cross-sell and up-sell opportunities.   
• Serve as the overall engagement lead for BatterySIMM client working with Ascend’s primary technical contact, in order to check-in and focus on high level solutioning leading to ongoing client satisfaction.   
• Solve overarching client needs, working across product, business development, operations, marketing, and analysis.   
• Manage client expectations with regards to features and services, and help in the roll-out of new features and offerings.   
• Help drive product adoption and renewals with existing customers.   
• Identify and help support business development with upsell and cross-sell opportunities with existing customers.   
• Develop client success strategy and KPIs to evaluate success and adjust course as needed.   
• Engage with product, marketing, and commercial teams to help drive strategies that align to customer needs. 

Required Qualifications

• 5+ years of professional experience in a relevant field (customer/client success, account management, sales, project/program management, ideally in energy or software). 
• Bachelors degree in related field or equivalent  
• Experience driving customer success with Enterprise-level B2B clients.   
• Expertise in client management and communicating technical concepts to/from customers with the support of Ascend technical leads and SMEs.   
• Experience establishing and managing processes, particularly to ensure seamless delivery and implementation.   
• Project or program management experience across multiple simultaneous projects.   
• Ability to support successful renewal strategy and complex negotiations.   
• Demonstrated organizational and time management skills, and overall attention to detail.   
• Clear and succinct communication and strong presentation skills.   
• Ability to operate in a highly ambiguous and fast-paced environment across diverse internal stakeholders to move work forward.   

Preferred Qualifications

• Customer success experience in software, SaaS, DaaS, Fintech or similar highly technical products strongly preferred. 
• Familiarity with wholesale power markets, renewables development and trading preferred.   
• Demonstrated success in early-stage or start-up environments and projects.   

Compensation: $110,000 - $120,000 base salary for Account Manager I; $120,000 - $130,000 for Account Manager II. Additionally there are bonus opportunities.   

Negotiable based on qualifications and experience. Ascend highly values our employees and often pays above industry average.  

We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.   

We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics.    

Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected]