Account Manager

As an Account Manager, you are the client’s champion within the agency. You’re looking to flex your skills growing and managing client relationships, but you still want some direction. You will have the support of an Account Director or Client Partner, who will provide strategic guidance while still allowing you to lead projects within your vertical client set. Client satisfaction, account revenue growth, and overall business profitability are on your shoulders.  Most importantly, your clients, from mid to senior level, regard you as a trusted advisor to deliver excellent digital experiences.

What You’ll Do:

• Manage project relationships with select client organization, providing strategic guidance to ensure success and satisfaction in individual client relationshipsBuild relationships with senior managers within client organization and provide leadership and ongoing guidance to team members
• Lead projects and initiatives to conclusion/delivery, while maintaining best practices and solutions across functions
• Create opportunities for deeper collaboration and interaction that reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions
• Provide internal teams with insight into client’s strategic business initiatives
• Have a point of view on industry structure, trends, initiatives, and best practices
• Oversee the development of detailed proposals and statements of work, with the support of core team members
• Significantly grow the client relationship in terms of revenue generated and account profitability

Must-Haves:

• Bachelor’s degree or higher in business, marketing, communications, e-business engineering, or computer science
• 2-3 years of integrated Digital Account Management experience in automotive segment (preferred), customer journey work in a non-automotive segment will be considered
• Experience working with complex clients, delivering annual services revenues in excess of $7MM
• Comprehensive knowledge content management, analytics, digital marketing, eCommerce and internet technologies
• Experience with site development, including large scale site design, build-out and maintenance, and the ability to work with strategists, data analysts, and media partners to facilitate an ongoing test-and-learn environment
• One-site with Clients and / or Agency partners at least one (1) day a week
• Intake management and brief development.

Nice-to-Haves:

• Ability to handle multiple tasks simultaneously and work with remote or decentralized teams
• Excellent communication and leadership skills, including outstanding presentation skills
• Keen sense of creative/technical thinking and problem solving, with the ability to negotiate and provide leadership in consensus-building situations
• High-level understanding of project management lifecycle, methodology and processes
• A comprehensive and detailed knowledge of issues within e-business, which includes a strong working knowledge of third-party solution providers

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Six free therapy sessions
• Access to online services for families and new parents
• Remote work options
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Funding towards internal learning and development
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days per week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.