Account Manager

Material Bank is a fast-paced, high-growth technology company and created the world's largest material marketplace for the Architecture and Design industry, providing the fastest and most powerful way to start and manage a design project.  Learn more about us at www.materialbank.com or see below.

--

Material Bank is seeking a personable and analytical Account Manager to join the organization and contribute by providing operational support to our Brand Partners to ensure that their needs and objectives are being met. You will be the main point of contact for several brands and focus on managing the business relationship. 

This is a fast-paced, multi-faceted role that requires candidates to have strong communication and people skills as well as a tech-savvy nature. A willingness to roll-up your sleeves, jump right in, and take ownership will make a huge impact on Material Bank’s business development. 

What you’ll do: 

• Act as the main contact and liaison between Brand Partners and the business 
• Effectively collaborate with individuals across the organization to maximize brand retention and resolve problems 
• Develop a trusted relationship with brand stakeholders, decision makers and executives 
• Understand our brand’s needs, goals, business processes and solutions, pains and pain points, budgets and business outcomes 
• Be a consultative partner to our Brand Partners and analyze site activity as well as provide guidance on overall success on the sales platform 
• Develop and maintain customer success strategies, insights and best practices 
• Review, analyze and maintain existing brand success metrics and data 
• Support partnership marketing initiatives between Material Bank and its Brand Partners 
• Provide updates regarding program changes including system updates 
• Collaborate with the technical support team to troubleshoot technical issues raised by customers 

What you’ll bring: 

• 5+ years of experience in a client-facing role 
• 5+ years of experience in a project management role, or similar, with the ability to manage complex projects and relationships
• Ability to renew your book of business with and identify potential upsell opportunities 
• Excellent problem solver and highly consultative approach 
• Strong verbal and written communication skills proven to be effective with people at all levels in the organization
• Self-starter and entrepreneurial spirit 
• Strong analytical, process minded approach 
• Experience with Salesforce 
• Strong organizational and follow up/follow through skills 
• Thrives in an environment with continuous learning opportunities 
• Approaches situations and opportunities using a growth mindset 

About Material Bank 

Material Bank is the world’s largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.

Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (members) and our Brand Partners (clients).

Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.

Connect with us and discover your career at Material Bank.

--

Material Bank is proud to be an equal opportunity employer. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.