Account Manager

Vitu
Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. We are actively seeking an Account Executive/Customer Support Rep for a full-time position in Virginia.
 
Position Overview
The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. For this role, you must reside in the state of VA to oversee the Northern Virginia area. 
 
Responsibilities

• Meet with dealership staff to review the process and procedures pertaining to their title and registration process.
• Maintain a strong business relationship with key dealership personnel.
• Assist with the installation of the program.
• Train dealership personnel on the Vitu portal.
• Provide support via phone, chat, and email as needed.
• Answer dealership questions regarding title and registration and DMV processing.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.

Qualifications

• Must be able to deliver a high level of customer service
• Requires an individual with excellent communication and training skills.
• Troubleshooting and problem-solving skills are a must.
• Must have excellent follow-up skills.
• Strong writing skills and attention to detail.
• Familiarity with various DMS systems is preferred.
• A clean driving record is required.
• Excellent time management skills
• Ability to work either on a team or independently, with minimal supervision

Experience

• Dealership and/or DMV experience is preferred.
• Experience with Virginia vehicle title and registration.
• Knowledge of Virginia state rules and regulations regarding title and registration.
• Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
• Frequent automotive travel is required up to 200 miles.

Benefits and Perks

• Family-friendly flexibility
• Generous health benefits
• Dental and vision insurance
• Paid leave and holidays
• Competitive salaries
• Casual work environment
• Tuition Assistance
• Life Insurance and 401K