Account Manager

The role

Our Account Managers (AM) are super-organised and adept multi-taskers. Accountable for end to-end project delivery and responsible for delivering projects on time, on specification and on
budget. Our AM possess good project and client management skills and best-practice methodology and is the key point person for projects and relaying timing, scope, budget, resource and change information to the wider project and production teams.
Key areas of responsibility

Communication

• The key day-to-day contact for clients across projects they’re working on
• Understanding of clients’ needs to deliver high satisfaction levels
• Ensure awareness of timelines and deliverables on projects
• Responsible for managing the client relationship with a focus on Client delivery
• Act as the primary client contact for delivery, structure regular status updates and communications with clients, define scope and approach, set and manage expectations and deliverables and if required escalate issues as required to SAM/AD
• Ensure a clear understanding of the production brief, deliverables and timeline for each project

Collaboration

• Demonstrate strong collaboration skills with internal agency teams such as TV production, commercial team etc. and key external partners such to ensure quality and adherence to production guidelines for key deliverables

Process

• Manage projects independently, from initiation through to completion
• Work with cross-functional teams in a fast-paced agency environment
• Manage client objectives, budget, expectations, deliverables and timelines and communicate changes/direction to team members
• Keep projects on track through clear task lists, timing schedules, risk register, trackers, status and contact reports
• Participate actively and can knowledgably articulate status internally and during client interactions
• Identify potential project risks and if needed, escalate to SAM/AD
• Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensure the highest quality is always delivered to clients

Financials

• Own project budget and tracking of all ongoing costs throughout project lifecycle, reconcile estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manage POs, financial reporting, tracking, billing against all project budgets

Requirements

• An understanding of marketing and production implementation processes across key channels such as TVC, digital, video, content, social etc
• Understanding of the production and the creative development process, content production, technology, quality assurance testing and marketing methodologies
• Ability to manage projects with varying components, demonstrating ability to deliver on time and on budget
• 4-5 Years of Experience of client relationships
• A professional, calm, approachable demeanour
• Strong written and verbal communication skills in English.
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Smartsheet, Trello, Miro etc

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