Account Manager

VERB is a digital marketing and technology agency with our head office located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world’s biggest destinations, resorts, and travel brands—and with our employee travel credit, it’s easy to experience them for yourself. We take a balanced approach to work/life and have fun at the office– or wherever we happen to be working. We are passionate about exceeding expectations and we thrive on jobs other agencies might find too big, or too difficult, or too fast.

Sounds good? Great, here's who we're looking for...

The Account Manager is responsible for managing client relationships, providing strategic direction, and planning across a variety of clients. They act as the main point of contact for the client within the organization, working closely with internal project teams to ensure projects are completed on time, within budget and following agreed upon strategy.

What You Will Do

• Independently manage client relationships and projects, proactively offering sound solutions to issues 
• Foster and nurture a positive working relationship with internal and external clients through frequent, and professional, strategic communication

• Identify opportunities to grow accounts by proposing and introducing new solutions and services based on clients’ needs 
• Oversee marketing retainers and projects (i.e., Social/SEO retainers, Paid Media, and campaigns) in partnership with subject matter experts 
• Oversee and manage small to medium scale web development and digital marketing projects from Discovery to Launch 
• Manage overall project timelines, with the support of Project Managers and Account Coordinators 
• Uphold day to day expectations for general project management (ensuring daily stand ups, Jira follow up, testing when required, etc.) 
• Manage overall project budgets and work to find efficiencies while keeping the project within scope 
• Collaborate with all relevant VERB departments, engaging subject matter experts on projects and new initiatives 
• Maintain a working knowledge of client brand standards and assets 
• Uncover and articulate research, insight, and strategic models to help advance the business interests of clients 
• Keep senior management informed of project progress, ensuring that potential issues affecting client services and projects are communicated early and resolved 
• Ensure all deliverables are tested, proofed, and reviewed against requirements, creative designs, and strategy to ensure that only high-quality products are submitted for client approval 
• Own the final quality control for all client-facing deliverables 
• Mentor Account Coordinators, supporting with their career development and onboarding as necessary 
• Be a champion for positive employee morale by encouraging and energizing the wider VERB team

• 2+ years of relevant experience

• Post-secondary education in marketing, advertising, business, communications, public relations, or equivalent experience 
• Demonstrated ability to present to clients and internal management 
• Demonstrated experience in digital marketing 
• Proficiency in administrative tasks, i.e., building decks, pulling together budgets, completing contact reports, etc. 
• The ability to manage timelines and budgets, while collaborating with subject matter experts who own execution 
• Highly proactive and demonstrates initiative to find creative solutions to problems
• Possesses a working understanding of SEO, SEM, web analytics, social and traditional media
• Strong attention to detail
• Excellent written and verbal communication
• Highly organized with the ability to function in a fast-paced business environment

Our benefits are anything but basic, with vacation time available on day one (not to mention an extra bonus week during the holidays), an annual travel credit (for non-work related travel), and free office snacks and drinks to keep you energized when you’re around.

In addition, we offer the following and are consistently looking for new ways to enhance the benefits we offer to our team:

• 100% premium share option for Group Health Insurance (medical, dental, vision), with a health spending account to top up your claims
• A wellness spending account
• Company matching RRSP program
• Top up for Parental/Pregnancy leave
• Remote and flexible work arrangements
• Transit and fitness discounts
• Recreational sports teams
• Learning and development opportunities with a multitude of resources
• Internal recognition programs