Account Manager

You will be responsible for prospecting, soliciting, developing and maintaining business relationships with medium-sized organizations in the real estate sector, with a view to promoting and selling products and services and stimulating business growth for the Desjardins Ontario Credit Union Real Estate Financing Group. Drawing on your extensive technical skills and highly tuned political savvy, you will represent, engage and negotiate on behalf of the organization with respect to financing agreements that have a major impact on the Desjardins Ontario Credit Union Real Estate Financing Group. You will ensure consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and client, member and partner satisfaction. You will also play a leading and influential role with various stakeholders and provide expert advice to members of the unit, as needed. More specifically, you will be required to:

• Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins

• Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the products and services offered. Analyze sources of dissatisfaction and recommend potential solutions

• Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients

• Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships

• Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered

• Execute various promotional activities as part of the centre's business operations. Participate in targeted public relations activities and participate actively in the business community

• Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs

• Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services. Provide sound and prudent risk management for all portfolios under their responsibility

• Provide expert advice on carrying out real estate financing projects (e.g., land loans, pre-development loans, land servicing loans, construction envelopes, interim construction loans, commercial and residential mortgages) that entail financing needs ($3 million +).

• Carry out all advisory support activities that could lead to concluding real estate financing transactions. You will manage a real estate financing portfolio ranging in value from $150 million to $300 million and primarily composed of commercial and residential mortgages

• Develop existing clientele and solicit new business

• Be responsible for an annual business volume of $75+ million or more with fee target at $250k+

• Analyze and review financing files and implement methods for monitoring financial commitments so as to soundly manage the loan portfolio

• Monitor the market environment and the competition's conditions

• Act as an expert advisor in carrying out financing projects for members or clients with mid-size financing needs

• Define the key issues for the sector; assess the file’s risks; prepare, present and make recommendations for granting credit and perform all advisory support activities that could lead to concluding real-estate financing transactions, in accordance with the organization's policies and practices

• Communicate with company officers to obtain all financial information pertinent to the financial analysis of the file

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of four years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2024-12-30