Account Manager

DMI is looking to add an Account Manager to our team! Since 1984, PDMI has provided pharmacy data processing and other flexible, scalable solutions to help our clients meet their business objectives. We offer transparent, pass-through pharmacy processing and other services for private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans and hospital systems. In addition to Pharmacy Benefit Administrative Services, we offer 340B Administration, Hospice and Long-Term Care Services. 

Why Join Us: 

• Best Employer: PDMI was voted a Best Employer in Ohio for the 3rd consecutive year in 2023! 
• Meaningful Work: Contribute to improving healthcare quality and efficiency. 
• Collaborative Environment: Work with passionate professionals who share your drive. 
• Exciting Challenges: Every day brings new opportunities to excel. 
• Flexible Work: Fully remote opportunity with a company that cares. 

Your Role: 

The Account Manager plays a crucial role in understanding and maximizing our system capabilities. Your responsibilities include managing client communications, overseeing technical aspects of client relationships, and driving product enhancements. As the liaison between your clients and internal teams, you'll coordinate client initiatives, implement new client processes, and ensure the delivery of exceptional service. 

Your Responsibilities: 

• Provide superior, professional, and consistent communication using a consultative approach to manage client expectations. 
• Oversee the technical aspects of PDMI’s relationship with clients through a thorough understanding of our system and its’ capabilities. 
• Offer recommendations for product enhancements and functionality improvements. 
• Serve as the voice of the customer by collaborating with various teams, such as programming, benefits configuration, and pharmacy network. 
• Drive client initiatives through effective management of operational meetings with a focus on delivering results. 
• Drive and deliver results against clients’ service-level agreements. 
• Manage and coordinate the new client implementation process. 
• Organize and facilitate Client Business Reviews, including virtual or on-site visits as required. 

• Develop and maintain client profiles, activity and issues reporting, and client-specific documentation. 
• Create, revise, or provide feedback on Standard Operating Procedure documents. 
• Thoroughly analyze client issues and requests, communicating clear solutions to stakeholders. 
• Coordinate the assignment and management of client priorities and issues, ensuring effective internal and external communication. 
• Provide coaching and training to Account Coordinators as needed. 

What We’re Looking For: 

• Development of a unique understanding of the PDMI brand, products, and services, showcasing a comprehensive knowledge of the company's offerings, specifically related to system capabilities. 
• Ability to demonstrate, understand, and apply the workplace mission, vision, and values, fostering a commitment to the organization's core principles. 
• Excellent proficiency in Microsoft Office tools (Outlook, Teams, Excel, and Word), demonstrating advanced skills in leveraging technology for effective communication and task management. 
• Strong detail orientation coupled with excellent organizational and time management skills, ensuring meticulous attention to tasks and efficient use of time. 
• Ability to self-develop in response to evolving rules, regulations, and industry standards, showcasing adaptability, troubleshooting skills, and analytical thinking. This includes strong prioritization abilities, managing multiple tasks daily, and consistently meeting established deadlines. 

Your Required Experience: 

• A technical level of knowledge normally acquired through completion of a Bachelor’s Degree in business administration, data processing or related area or equivalent experience.
• Minimum five years of progressive account/project management experience (industry or healthcare experience preferred but not required) or minimum two years of progressively complex systems experience in a technical or customer service environment.
• Customer relations experience in a technical service environment with progressive responsibilities in managing accounts.