Account Manager

Summary:

Responsible for developing strong relationships with customers, partnering with multiple internal and external customer departments to facilitate delivery of customer orders, navigating changing demands, and managing products containing upwards of 80 different components in addition to stewarding changes to products within our internal system. This position requires excellent Project Management skills.
This position contributes to furthering our reputation in the industry as the Pros in Powders by effectively delivering products and services to our customers and to your coworkers with integrity. A non-negotiable requirement of working for our Company is maintaining, modeling, and acting in accordance with the Core Values of INW ProForm Laboratories, we call “The T.R.A.I.L (Teamwork, Respect, Accountability, Integrity, Loyalty) to success” through F.O.C.U.S. (Fanatical Ownership, Communication, Unity, and Service to our teams and customers.)

Salary Range: $75K - $90K Annually

Essential Functions:  

To ensure the quality and safety of the product will include, but not be limited to:

• Operate as the lead point of contact for all matters specific to customer account management at INW ProForm Laboratories and serve as the link of communication between key customers and internal teams.
• Acquire a thorough understanding of key customer needs and requirements.
• Receive, file, maintain and update Customer product documentation.
• Communicate with Customers, internal departments and other individuals to answer questions, disseminate or explain information, receive purchase orders, and address complaints, resolve any issues or problems faced by customers to maintain trust.
• Receive requests for quote (RFQ) from Customers and work cross-functionally internally to prepare, price RFQ and submit to the President to be finalized.
• Provide information or indication of problems to Management or Quality Assurance.
• Work cross-functionally to ensure customers’ orders progress in a timely and efficient manner from R&D concept to production order.
• Update and maintain Customers’ product pricing quarterly or per purchase order.
• Coordinate release of shipments between Customer, PFL QA, and PFL Logistics to ensure the timely delivery of product.
• Coordinate with PFL Scheduling to maintain and update product orders to provide Customers and internal PFL departments with weekly and monthly status updates.
• Forecast and track key account metrics (e.g., Monthly sales results and annual forecasts).
• Prepare reports on account status.
• Reports to work regularly and on time.
• Perform duties safely and to report unsafe conditions or actions.
• Assists in other duties as needed and directed.

Minimum Qualifications:

• 2-5 years of Relevant field (preferably project management) or equivalent work experience or BA/BS degree in Business Administration.
• Language Skills – Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization including executive level.
• Computer Skills – Must be highly proficient in Microsoft Office, especially Excel and Outlook, and other business-related software such as CRM Software, ERP experience a plus.
• Mathematical Skills – Accuracy with arithmetic, subtraction, multiplication, division, and decimals.

Preferred Knowledge, Skills, and Abilities:

• Skilled in Project management, active listening, reading comprehension, monitoring, time management, following through, relationship building, negotiation and presentation skills.
• Demonstrate attention to detail, orientation to quality, deductive reasoning, problem sensitivity, social perception, customer service and the ability to manage multiple projects at a time while paying strict attention to detail.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Regularly required to sit, walk, or stand, use a computer.
• Specific abilities required by this job include hearing and speaking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work Conditions:

• Regularly subject to normal office environment.
• Completion of duties must be done within an allotted time which may create a sense of time pressure to meet deadlines.
• The employee is regularly required to talk on the phone, face to face, and use the computer or other activities normal to an office environment.
• Frequent interaction with others.
• Occasionally subject to normal warehouse and production environment
• Occasionally subject to high noise levels where hearing protection is required and all personnel protective equipment is required
• Occasionally subject to atmospheric conditions, such as fumes, odors, powders, dust and other particles.

Direct Reports:

none

Please describe your Project Management experience in your cover letter.