Account Manager

Account Manager

RTB House is a global company that provides state-of-the-art marketing technologies for the top brands worldwide. With 1000+ specialists, in 70+ markets, and 2,000+ clients across various regions, we have set new market standards when it comes to truly personalized marketing. With the power of Deep Learning technology, we have successfully developed solutions that help our clients fuel their business and marketing goals, boost their innovation and elevate the customer experience. 

As an Account Manager, you will play a key role in managing our existing clients' relationships and providing service excellence. With your consultative approach, you will be developing the accounts further by pitching new products as well as ensuring their existing spend increases.

Our fantastic team & collaborative environment are looking forward to welcoming you.

You will have a structured onboarding, a supporting team member assigned to guide you during your learning phase and a transparent career path.

What you will do:

• manage accounts of existing clients;
• meet clients face to face regularly to ensure premium customer service;
• execute customer communications – personally and via telephone, video calls or e-mail, in line with standards and processes;
• respond to customer requests and inquiries in a professional and timely manner;
• take care of customer success and long-term relationships;
• use consultative upselling techniques to increase the spend of existing and new products;
• assist customers in the process of launching ad campaigns;
• develop and maintain in-depth product knowledge;
• analyse data and optimise campaigns;

Requirements:

• minimum 2 years of client facing experience;
• experience of running digital campaign; adtech, SEM, affiliate, social, video or programmatic display
• knowledge of customer support tools and processes;
• ability to identify and understand customer needs and requirements;
• excellent analytical and problem-solving skills;
• well developed verbal and written communication skills;
• high level of motivation and willingness to learn;
• positive, can-do attitude;

We offer:

• Unique opportunity to join a creative, fast-growing company in online advertising;
• A chance to work in a truly international environment with the best people;
• Competitive package
• Becoming part of an award-winning organization, with outstanding growth numbers;
• Opportunity to work on a great product based on the newest AI Technology (Deep Learning);
• A rewarding career in a friendly and inspiring atmosphere;
• Opportunity to contribute to ambitious projects in the growing, international organization;
• A training program in our headquarters to develop your professional skills further.
• Generous learning and development budget

BOOST YOUR CAREER | ELEVATE YOUR EXPERIENCE!

Information for Applicants: UK