Account Manager

Your opportunity

We have an outstanding opportunity for the right individual to join a customer centric, upbeat and highly motivated group of individuals, as a member of our Customer Advocate team!

What you'll do

• Drive Retention - Secure renewals & mitigate churn for both our serve self and subscription customers
• Increase Adoption - Support customer onboarding and account health checks, facilitate customer education and enablement
• Deliver Expansion - Growing revenue at renewal time & throughout the customer lifecycle as well as increase CRR (consumption run rate) for PAYG (Pay as you go) Customers
• Improve Customer Relationships - Engage with accounts at key moments in the customer journey & be their voice within New Relic

This role requires

• Customer facing sales, renewals or customer success role in the SaaS industry - Bonus - prior quota carrying role
• Building, analyzing, and interpreting datasets
• Interacting with internal and customer teams at various levels of technical and non-technical depth
• Identifying key goals and steering customers with value based discussions
• Using and learning new software - Bonus - experience with G Suite, Salesforce (Sales Cloud, Service Cloud, etc.), Groove, Periscope, etc.

Bonus points if you have

• Background in observability/ performance monitoring / DevOps/ consumption based platforms
• Contributed to building a scale CS function
• Project Management Experience - Bonus - PMP qualification