Account Manager

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining betting and gaming experience.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career? 

Playtech‘s JV Unit is looking for a passionate Account Manager with excelent communication skills.

The successful candidate will act as a main point of liaison between our B2B and B2C operations. You will consistently deliver quality work to ensure optimal efficiencies and synergies exist between both areas of our business so that our brand remains at the forefront of the gaming industry.

You will be a great fit for this role if you are a highly self-motivated individual who can work well autonomously. We’re looking for someone with a high level of emotional intelligence (EQ) who is passionate about customer service.

Job Description

Your influential mission. You will...

• Drive customer performance and revenue growth by making strategic recommendations using:
  • KPI(s) & Benchmark analysis
  • Operational audits
  • BI tools
• Develop retention and conversion strategies to ensure optimal uptake of Playtech offerings
• Execute actions for improvement in operational excellence with a view to grow the business
• Collect information on products and services being developed and released from our B2B business and make recommendations to our B2C division for their adoption
• Engage in routine and daily meetings with your client groups to understand any challenges and provide recommendations on how to overcome these
• Manage customer ad hoc requests and needs
• Provide first-level business support
• Act as the first point of escalation for technical issues and work to resolve these with the relevant internal stakeholders
• Promote tasks internally (e.g., development requests, initiation of new projects)
• Deliver exceptional customer service to internal stakeholders

Qualifications

Components for success. You...

• Have a university degree (technical certifications are an advantage)
• Bring 2-4 years of experience
• Have experience managing or working with international customers (B2C experience in the gaming industry required)
• Are familiar with Playtech IMS or similar platforms; knowledge of back-end systems and customer life cycles is highly desirable
• Have experience in a software or internet company in roles such as Account Management, Marketing Management, or Project Management (preferred)
• Possess a technical background (an advantage)
• Exhibit excellent communication and strong presentation skills
• Are self-motivated, proactive, detail-oriented, self-managed, a team player, and able to multitask
• Are service and business-oriented with excellent interpersonal skills
• Have strong analytical and problem-solving abilities
• Have knowledge of internet advertising
• Understand budget/forecasting (an advantage)
• Are proficient in English (Spanish is also very beneficial)
• Are available to travel when required

Thrive in a culture that values... 

• Private comprehensive worldwide health and dental insurance
• 20 vacation days + 12/13 bank holidays
• Complimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteen
• Many opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more
• Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)
• A chance to level-up, with many learning and development opportunities available to all team members
• An investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation app

Additional Information

JV TEAM 

Our team is dedicated to providing exceptional account management services. We work closely with our clients to understand their needs and goals, ensuring that we deliver tailored solutions that drive success. Our team is skilled in building strong relationships, offering strategic advice, and managing all aspects of client accounts to ensure satisfaction and growth. We pride ourselves on our proactive approach, attention to detail, and commitment to excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.