Account Manager

Account Manager

The Account Manager (AM) at Human Element is responsible for maintaining a positive relationship with our clients through regular interaction, consistent attention to, and improvement of, the client's strategy.

Responsibilities

• Operates as the lead point of contact for relationship building, escalations, contracts, sales opportunities and strategic vision.
• Establishes and maintains strong client and internal relationships.
• Acts as a trusted advisor and advocate for both the client and internal teams. Proactively communicates with internal stakeholders to ensure client goals are being exceeded.
• Manages client escalations and conflict resolution.
• Ensures client's business objectives and KPIs are captured, understood, and measurable.
• Collaborate with the sales team to onboard new clients and finalize contracts.
• Guide clients through agency orientation and properly set the client's expectations.
• Identifies and maintains a detailed pipeline and forecast for each account. Proactively provide updates and communication about open opportunities within the organization.
• Consistently meets and exceeds quarterly and annual sales quotas.
• Utilizes customer relationship management (CRM) and maintains other tracking tools, scorecards and documents.
• Actively participates in the billing process. Tracks invoices against contracts, assists with billing discrepancies and past due accounts.
• Identifies, grows and closes new opportunities within existing accounts.Creates contracts for new projects and services and drives the opportunity from identification to completion.
• Supports Project Managers and collaborates with Strategists to support successful delivery of projects.
• Partners with project managers to win additional business and expand upon the client's engagement.
• Partners with sales team to onboard new clients and finalize contracts etc.
• Support the delivery team and client in website launches

All of our humans are expected to

• Attends and participates in team and company-wide meetings
• Adhere and uphold the Human Element core values at all times
• Be available and willing to help the team when needed
• Stays up to date with industry trends, including eCommerce, Magento and Adobe
• Have fun at work!

Requirements

• 3 years of relevant experience experience in an account management related role selling consulting services.
• Experience creating proposals and contracts, as well as contract negotiations.
• Excellent interpersonal, written, and verbal communication skills.
• Strong understanding of the ecommerce market to be able to consult clients on a business level.
• Experience with the current ecommerce landscape, technologies and trends.
• Conflict resolution and problem solving skills, including active listening.
• Ability to work effectively with cross-functional teams and all levels of management both internally and externally.
• Ability to manage and prioritize multiple accounts in parallel.
• Experience managing clients in web development projects.

Desired Experience

• Agency experience as an Account Manager, Client Services and /or Business Development
• Working knowledge of Magento or other ecommerce platforms