Account Manager

Location: This role is remote and open to candidates nationwide in the United States.

AbacusNext is an industry-leading vertical SaaS provider for the compliance-focused Professional Services market. We provide purpose-built, cloud-based solutions for small and medium-sized Legal and Accounting firms to support a secure and cloud-enabled practice.

Requirements

Responsibilities:

• Managing a portfolio of over 150+ accounts and interact directly with customers via phone, promoting customer satisfaction, product adoption, retention, and renewals
• Proactively manage and foster trusted relationships with new and existing clients
• Maintain a revenue base by managing account retention and renewal
• Develop and execute win/win negotiation strategies with a retention focus in mind
• Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure
• Operating as the lead point of contact for all matters specific to your accounts
• Monitor customer health metrics to identify risk and successfully forecast realistic renewal rate
• Be an expert negotiator using AbacusNext subscription, support, and service packages to provide value to the client and AbacusNext
• Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues
• This role does not have any direct reports or managerial responsibilities

Qualifications :

• 1+ years of account management experience
• Experience supporting a large volume of small to mid-size business customers
• Experience with pipeline management, contract negotiations (retention focus), and meeting quota attainment/revenue targets
• Experience in inside sales/business development, up-selling, product positioning, and customer service to end user customers
• Strong customer facing skills and negotiating tactics
• Experience with Salesforce is required
• Experience working within the software, SaaS, technology industry is highly preferred
• Bachelor's degree preferred, but not required

Skills You Need to Succeed:

• Competitive by nature and a true go-getter
• Someone who is motivated by achieving and better yet, exceeding quotas
• Confidence, high energy, self-motivated
• Team player through in and out
• Collaborative mindset needed
• Active listener and inquisitive
• Cultivates and sustains customer relationships
• Responds with a sense of urgency
• Effectively works in a remote environment
• Thrives on change, a fast-paced and metric-driven environment while remaining organized
• Achieves tight deadlines and remains calm under pressure
• Attention to detail and ability to manage many moving activities at once
• Professional phone, written and verbal communication skills
• Impactful presentation skills

Benefits

• Flexible PTO
• Summer Fridays
• No meeting Fridays
• Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
• Flexible Spending Account
• Health Savings Account
• 401(k) match

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

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