Account Manager

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. 

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI

We’re making new and exciting things – and we could really do with your help. 

As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer experience. You’ll be involved in proactively influencing activity and growth within your book of business as well as being responsible for customer retention.

Your team will be made up of Account Executives, Account Managers and a Sales Manager, all uniquely responsible for the acquisition, growth and support of business customers.

The ideal Account Manager will be committed to giving our MOO clients the best experience possible through consistently delivering fantastic service to our customers in combination with the sales acumen to grow the account base through proactive outreach. You’ll be driven to make an impact from day one, ready to roll up your sleeves as a team player, and be energetic about your future with MOO.

Responsibilities

• Proactively managing the existing customer base to drive customer delight and surprise in order to increase returning revenue
• Serving as first point of contact for your accounts predominantly over the phone and via e-mail
• Building relationships with customers to influence an increase in sales activity, frequency, and engagement while also pursuing upsell and cross-sell opportunities
• Maintaining record of customer interactions and uphold data cleanliness within systems utilized by the sales team including, but not limited to, Salesforce Identifying opportunities for site and process improvements and communicating them to the leadership team
• Meeting both revenue and activity targets on a monthly basis

About You

• Experience working within account management/sales ideally within a technology business or B2B account management
• Passion for account management and sales whilst delivering a great customer experience
• Able to listen carefully, understand requirements and respond with urgency while managing communications with multiple accounts
• Self motivated
• Excellent verbal and written communication skills
• Ability to work within a team in a fast paced, dynamic environment
• Solid problem solving skills
• Proven attention to detail and an ability to multitask
• Demonstrable passion for wanting to do the best for the customer

Nice to Haves

• Experience with Salesforce, Salesloft, and G-Suite

What’s it like to work at MOO? 

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognizing the importance of a healthy work/life balance.

That’s why we offer 23 days’ PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we’ll cover 100% of your health, dental and vision care premiums. We’ll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we’ll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat (just watch for the brain freeze).

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.