Account Manager

Location: Remote

Reporting to: Client Partner

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago we have experienced swift growth and are now at a crucial juncture aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale leveraging the latest in web mobile cloud data and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them their goals and contribute to the success and growth of their team customers and partners.

What We Offer

🚀 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe the US and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

The Account Manager at Massive Rocket is a dynamic results-driven role focused on proactively generating new business opportunities. As the primary 'hunter' on our sales team you’ll drive Massive Rocket’s growth by identifying and closing new clients bringing our services to an expanded market. You’ll work collaboratively with our delivery team to tailor compelling pitches proposals and pricing ensuring our offerings meet prospective clients’ needs.

Beyond acquisition you will set the foundation for positive client relationships from the very start ensuring a smooth transition into delivery and creating a platform for long-term success. As a vital part of the sales process you’ll be instrumental in positioning Massive Rocket as a trusted partner for our clients’ growth.

Responsibilities

New Business Development

• Prospect and Qualify Leads: actively research identify and reach out to new prospects establishing initial confidence and trust.

• Pitching and Proposals: collaborate with the delivery team to create tailored pitch presentations commercial proposals and pricing.

• Negotiation and Contracting: support Client Partner with contract discussions facilitating successful closure with client procurement teams.

• Client Onboarding: manage the handoff to delivery ensuring new clients experience a seamless transition.

Account Establishment and Transition

• Initial Client Relationships: build a strong foundation with clients establishing Massive Rocket as a trusted partner from the outset.

• Collaboration with Delivery Team: support the delivery team to align projects with client needs and ensure proper resourcing for profitability.

Client Growth

• Identifying Growth Opportunities: work alongside the Client Partner to identify potential areas for additional business in new accounts.

• Strategic Roadmaps: assist in crafting roadmaps for future projects with guidance from the Client Partner preparing the client for growth.

Customer Relationship Development

• Relationship Standards: set and maintain the standard of excellence in client experience to build lasting partnerships from the start.

Experience

• 5+ years in a sales-focused client-facing role ideally in tech or digital marketing sectors.

• Background in Sales Marketing or Business Development with an ability to quickly grasp technical concepts and customer engagement strategies.

• Familiarity with any two of the following areas is beneficial

◦ CRM and Customer Engagement Strategy

◦ MarTech – CDP CEP Marketing Cloud

◦ Customer Data Management

◦ Data Analytics and Reporting

Key Skills

• Proven Sales Acumen : Demonstrated ability to meet and exceed sales targets with experience in consultative selling.

• Relationship Building : Excellent interpersonal skills with the ability to establish trust and rapport with new clients.

• Organisational Skills : Strong project management skills with a proactive approach to managing the transition from sales to delivery.

• Communication : Strong verbal and written communication skills capable of delivering clear and persuasive pitches.

During the process please be ready to provide:

• Valid work visa - Massive Rocket does not provide sponsorship at the moment.

• Proof of identification: ID card passport Utility bill (Gas Water Electricity)

• 2 references - Name Relationship Contact details (Email Mobile)

• Contractors Only: proof of incorporation and insurance

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.