Account Manager

WANTED: AmazingInnovativeCreativeMotivatedPassionateDriven Account Manager drive changeleadgrow with uschallenge themselvesmake an impact!

With over 20 years industry experience and a portfolio of prominent global clients, Investis Digital elevates brands by providing engaging, intelligent, and strategic end-to-end digital solutions. We combine effective storytelling with innovative digital services to engage businesses with their target audience. We unite compelling communications, intelligent digital experiences, and performance marketing to craft a seamless presence for our clients, positively influencing the awareness, affinity and action of the people that matter most.

The Role

As Account Manager you will act as the go-to resource for our clients. The Account Manager is a trusted advisor that understands a clients' pain points, financials, project scopes, brand, and strategic growth needs. This role isn't for the faint of heart - it requires a go-getter attitude, high-level of awareness and detail, time management, the ability to take charge to deliver results for the client, while maintaining internal team rapport and cross-channel communication skills.

ACCOUNT MANAGER - What You'll Be Doing:

• Serve as the designated contact for key client accounts, providing exceptional service and strategic support on projects, service offerings, and all client facing initiatives
• Communicate with clients about account related activities regarding digital and performance marketing services
• Partner closely with client contacts to engage in new opportunities, continue identifying areas to propose new solutions, and improve current solutions, while driving positive change for their brand
• Create innovative digital presentations that focus on client's business goals across the entire customer journey
• Partner with colleagues to deliver integrated digital communication solutions from beginning through to completion
• Lead client conversations with confidence and maintain full control of the conversations
• Develop strong relationships with both our clients and your internal team members
• Prepare account service-related documents such as agendas, reports, proposals, PowerPoint presentations, contract scopes, pricing, and other client communications and correspondence
• Participate and document discussions during client meetings
• Follow up on action items from internal and client meetings
• Work closely with Account Directors to support major client accounts
• Understand our products and services as well as client strategies and business goals to ensure accurate project deliverables
• Continuously grow your digital knowledge through personal development
• Understand client billing and report monthly to finance department
• Advise clients on strategy and growth opportunities promoting digital marketing and performance marketing services

ACCOUNT MANAGER - Who You Are:

• 5+ years of experience as an Account Manager, Coordinator, or Client Services supporting high-value clients
• Previous experience working at a digital agency or marketing firm
• Passion for client service with a driven, "don't stop 'til it's done" attitude for all client needs
• Strong knowledge of performance marketing, including paid media, paid search, digital advertisement, content, organic strategy, and digital marketing services
• Ability to manage several complex digital projects and/or client accounts
• Excellent written and verbal communication skills to foster optimal team and client relationships
• Excellent organizational and time management skills with strong attention to detail
• Proven ability to discover and promote services that would support client needs
• A professional demeanor within and outside of the agency business
• Strong knowledge of Microsoft Office Suite - including Outlook, SharePoint, Teams, Excel, and PowerPoint
• Ability to create detailed and engaging presentations
• Strong time management and delegation skills with the ability to juggle many tasks and meet deadlines
• Prior experience supporting clients with performance marketing services, preferred

Why Join Us?

The Opportunity: We pride ourselves on innovative excellence and our people are at the forefront of growth and evolution. At Investis Digital you will have the opportunity work with world class clients and make a significant impact their business while gaining experiences to grow professionally.

Our People: You will work with some of the most talented people in the industry and learn from true experts in the industry.

Our Clients: We collaborate with the world's leading brands - see examples of our work here.

Get Involved: If you're looking to add value outside of your day-to-day responsibilities, you're welcome to join our DE&I and social committees, addressing a variety of topics including CSR, wellbeing, and sustainability.

Our Perks: We provide all the necessary support and rewards to make your life and wellbeing comfortable, including:

• Hybrid work schedule with 20 days annual leave
• Health care benefit plan options, available on your first day!
• 401k retirement plan with company match
• Annual bonus and incentive plans, for eligible roles
• Paid community give-back volunteer days
• Regular social activities to promote team collaboration and community networking

Our Working Model

Our people are the forefront of our success - We embrace a culture of skilled, creative, diverse, and trailblazing professionals with a passion for excellence in everything they do. Our teams collaborate with global teams in-office and virtually to ensure delivery of the best services to our clients. We hire great talent and give them the runway to achieve greatness!

An Inclusive Workplace

Investis Digital is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.