Account Manager

About Memorable:

Memorable uses breakthrough technology to help the world’s leading brands improve creative effectiveness. Memorable was born in MIT's Computer Science and Artificial Intelligence (CSAIL) lab and the Memorable team comprises leading researchers and scientists in their fields. Recognized in Forbes, Business Insider, Digiday, and AdExchanger, Memorable is a high-growth, high-tech start-up, bringing advanced AI to best-in-class brands like Unilever, Mars, L’Oreal, ExxonMobil, and others. For more information visit www.Memorable.io or follow us on Linkedin.

About the Position:

As an Account Manager at Memorable, you will play a pivotal role in ensuring a world-class experience for new and prospective customers. You will be a key liaison between our clients and internal teams, working collaboratively to deliver exceptional service, maximize the impact of our innovative solutions, and grow relationships.

Responsibilities:

1. Client Relationship Management:
   • Build and maintain strong, long-lasting relationships with clients, understanding their business goals and advertising needs.
   • Act as the main point of contact for clients, ensuring a positive experience.
   • Identify strategic expansion opportunities with existing opportunities.
2. Implementation and Onboarding:
   • Work consultatively with clients to understand their specific needs and guide them through the onboarding process.
   • Collaborate with internal teams to facilitate model training and account set-up.
   • Ensure the smooth integration of our technology into the client's workflow. Help clients scale Memorable across globally distributed teams.
3. Campaign Optimization:
   • Analyze client campaigns and provide insights to enhance performance, leveraging the capabilities of our technology.
   • Proactively identify opportunities for optimization and recommend strategies to improve ad effectiveness.
4. Communication and Training:
   • Communicate complex concepts clearly and succinctly.
   • Effectively communicate Memorable’s unique value proposition to clients. Listen to understand client goals and needs.
   • Provide training and support to clients on utilizing our technology to its full potential.
5. Reporting and Analytics:
   • Generate regular reports on campaign performance and share insights with clients to demonstrate the impact of our technology.
   • Collaborate with internal teams to refine and enhance reporting mechanisms based on client feedback.

About You:

You are an experienced Account Manager with a strong background in digital advertising and a genuine interest in AI for Creative Effectiveness. You excel in building relationships, possess excellent communication skills, are organized, detail-oriented, and adept at translating client needs into successful campaigns. The dynamic and innovative environment of a startup energizes you.

Minimum Qualifications:

• At least 3 years of experience in account management within the advertising or technology industry.
• Proven track record of managing client relationships and delivering successful campaigns.
• Strong understanding of digital advertising concepts and technologies.
• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.

Preferred Qualifications:

• Familiarity with Creative Testing process and tools.
• Experience working with major advertising platforms.
• Previous involvement with startups or in a fast-paced, dynamic work environment.

What We Offer:

• Competitive salary.
• Stock options.
• Opportunities for personal learning and growth.
• Dynamic and innovative work environment.