Account Manager

Who we are... 

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities. As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily. 

Culture

Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview:

As an Account Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues IN a manner that exceeds expectations. The successful candidate is energized by making clients happy and driven to create success in challenging situations through relationship building, creative problem solving, communication, and persistence.

Essential Responsibilities:

• Building and developing revenue streams within our existing client base.
• Formulate long term client partnerships that deliver both financial and operational benefits for both organizations.
• Maintain excellent professional relationship with clients. Be actively involved in providing a positive customer service.
• Directly lead recurring client meetings and ensure that all follow-up items are addressed
• Collaborate with other departments to resolve service delivery issues impacting contractual obligations
• Maintain a detailed understanding of how products are configured for clients and understand cross service system logic and functionality.
• Review and approve the release of software changes and participate in UAT testing.
• Primary point of contact for all client communication and oversight; owns overall client satisfaction and proactively identifies opportunities and works with management to optimize, retain and upsell business.
• Develop a detailed client account plan that outlines both current and future service streams with clear actions aligned to the execution of the plan and growth of the client.
• Responsible for understanding and maintaining client health with respect to AR balance, account reconciliation, overdue revenue recovery and invoice accuracy.
• Effectively communicate in a fast paced, team-oriented environment; function as a liaison between client and Verra Mobility.
• Manage time and deadlines while balancing multiple priorities internally and externally.
• Oversee project campaign execution to ensure all requirements are met; measure progress and communicate effectively both internally and externally.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Strengthen client performance by maximizing KPI's
• Deliver monthly account reviews to the client.

Qualifications:

• Bachelor’s degree, or an equivalent combination of education, training and experience is required.
• 3-5 years’ experience in a customer-facing environment, account management or similar role.
• Experience with Salesforce or equivalent CRM required.
• Must be detail oriented with the ability to multi-task in a fast paced environment.
• Excellent written and verbal communication skills are required.
• Proven track record in formulating and executing on customer level growth plans that demonstrate consistent positive trajectory with tangible financial results.
• Experienced in compiling, documenting and communicating client requirements to internal stakeholders (in production, creative services, or operations).
• Thrives in a dynamic, fast-paced, high-growth work environment.
• Strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational, analytical and negotiation skills.
• Excellent problem solver; Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must be enthusiastic, action oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders.