Account Manager

Key Leadership Role! The Customer Development Manager must be a dynamic proven leader with exceptional communication skills and the ability to project manage in a fast-paced, demanding environment. Responsible for developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports while ensuring timely production and successful delivery of nutritional supplements. This role is a hub of process flow management, internal planning, project management, and collaboration between our sales and operations teams. Communication and relationship building are both critical strengths!

This position contributes to furthering our reputation as the clear frontrunner in our industry – nutrition & wellness. What you will find in working here is a team of high-performing, driven professionals that are committed to delivering on our promise of value to customers. One non-negotiable requirement of working for our Company is a commitment to modeling and mentoring others on our Core Values. These are to F.O.C.U.S on the T.R.A.I.L to success!

Fanatical

Ownership

Communication

Unity 

Service

Teamwork

Respect

Accountability

Integrity

Loyalty

Benefits include: 401K Matching Program, Health, Dental, Vision & Life Insurance, Bonus Program,
Paid Vacation & Holidays! Annual Salary Range is $70K - $75K.

Essential Functions:  

To ensure the quality and safety of the product will include, but not be limited to:

• Operate as the lead point of contact for all matters specific to customer account management at INW ProForm Laboratories and serve as the link of communication between key customers and internal teams.
• Acquire a thorough understanding of key customer needs and requirements.
• Communicate with Customers, internal departments and other individuals to answer questions, disseminate or explain information, receive purchase orders, and address complaints, resolve any issues or problems faced by customers to maintain trust.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Receive requests for quote (RFQ) from Customers and work cross-functionally internally to prepare, price RFQ and submit to the President to be finalized.
• Provide information or indication of problems to Management or Quality Assurance.
• Work cross-functionally to ensure customers’ orders progress in a timely and efficient manner from R&D concept to production order.
• Receive, file, maintain and update Customer product documentation.
• Update and maintain Customers’ product pricing quarterly or per purchase order.
• Coordinate release of shipments between Customer, PF QA, and PF Logistics to ensure the timely delivery of product.
• Coordinate with PFL Scheduling to maintain and update product orders to provide Customers and internal PFL departments with weekly and monthly status updates.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Reports to work regularly and on time.
• Perform duties safely and to report unsafe conditions or actions.
• Assists in other duties as needed and directed.

Minimum Qualifications:

• 2-5 years of Relevant field or equivalent work experience or BA/BS degree in Business Administration, Sales.
• Language Skills – Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization including executive level.
• Computer Skills – Must be proficient with Microsoft Office, especially Excel and Outlook, and other business-related software such as CRM Software.
• Mathematical Skills – Accuracy with arithmetic, subtraction, multiplication, division, and decimals.

Preferred Knowledge, Skills, and Abilities:

• Skilled in active listening, reading comprehension, monitoring, time management, following through, relationship building, negotiation and presentation skills.
• Demonstrate attention to detail, orientation to quality, deductive reasoning, problem sensitivity, social perception, customer service and the ability to manage multiple projects at a time while paying strict attention to detail.

• Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to sit, walk, or stand, use a computer.
• Specific abilities required by this job include hearing and speaking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Work Conditions:

• Regularly subject to normal office environment.
• Completion of duties must be done within an allotted time which may create a sense of time pressure to meet deadlines.
• The employee is regularly required to talk on the phone, face to face, and use the computer or other activities normal to an office environment.
• Frequent interaction with others.
• Occasionally subject to normal warehouse and production environment.
• Occasionally subject to high noise levels where hearing protection is required and all personnel protective equipment is required.
• Occasionally subject to atmospheric conditions, such as fumes, odors, powders, dust and other particles.

  Direct Reports:

  None