Account Manager

Customer data is the fuel that drives all modern businesses. From product analytics, to marketing, to support, to advertising, advanced data analysis in the warehouse, and even sales – customer data is the raw material for each function at a modern business.

Harnessing that customer data and getting it to the marketing and analytics tools that require it has always been a challenge….until now.

Freshpaint is a Customer Data Platform that powers the entire customer data pipeline and integrates all your tools. We make it really easy for technical teams like engineering, data, and even product to collect customer data. Then we make it really easy for business teams like product, marketing, sales, support, and more to access customer data in the tools they use day-to-day.

We do particularly well in highly regulated industries, where managing data in complex regulatory environment is...hard.

Freshpaint helps companies manage customer data with two offerings:
1. PHI Management Platform for HIPAA. We help healthcare providers keep first-party customer data HIPAA compliant across their tech stack

2. Customer Data Platform. We make it really easy for teams to collect customer data and activate it using their preferred analytics, data, and marketing tools.

We’re fully remote. If you strongly value in-person work, Freshpaint is likely not the best fit for you. Even though we don’t care where you’re located, we do need employees to work US timezone hours. Many of our team is concentrated in various metro areas like SF or NYC.

To balance out our remote-ness, we gather the team 2-4 times per year for offsites. We’ve been to Greece, Jackson Hole, Cabo, Santa Fe, and California wine country in the recent past.

We’re backed by leading investors including Y-Combinator, Intel Capital, Abstraction Capital, Data Community Fund, Comma Capital, Pioneer Fund, Hustle Fund, and angel investors like the Head of Data from Slack, Head of Data at LinkedIn, and more.

Freshpaint was founded by web analytics veterans who noticed that the problem of collecting customer data and getting it to all the tools you need to run your business was still not solved. We started as part of Y Combinator’s S19 cohort. We launched our MVP in January 2020, and spent the rest of 2020 working with a handful of early customers to build the product. In 2021 we focused on getting our go-to-market wheels turning and scaling our customer base for the first time. We’ve increased ARR by nearly 10x in the last 12 months.

Our team has deep analytics and growth experience, with all of us coming from high-growth companies like Heap, Mixpanel, Pendo, Iterable, and Quantum Metric.

If you value lots of freedom and ownership in your work, interfacing with customers, and working on a product with high customer impact, then Freshpaint is your home.

• Meet quarterly and annual net revenue retention (NRR) targets 

• Manage and grow our relationships with existing clients

• Make sure our customers are making the most out of the Freshpaint platform and are using it across different departments. Make our customers stick around!  

• Understand customer needs and upsell additional products (negotiate the price and terms - flex your sales muscle!)

• Fight churn. Refuse to lose.

• Collaborate with engineering, product, customer success and sales teams to identify any upsell opportunities or solve product issues

(If you don't meet all of these requirements, you should still apply. We're big on high-slope individuals, so if you can quickly grow into some requirements we'd love to hear from you)

• 4+ years in account management, customer success, or a related field 

• Experience working with enterprise and mid-market customers 

• Commercially-minded and strong sales muscle for contract expansions and upsell opportunities

• You’re confident working on upsell opportunities that may have a broad ACV range of $5k-$200k 

• Ability to empathize with the customer and understand their needs 

• Comfortable taking initiative and moving ahead with a process without much guidance 

• Not afraid of picking up the phone

• Ability to speak with technical leaders on their level 

• Excellent writer and speaker

• Self-starter, quick learner

Nice To Have

• Healthcare experience

• You'd been an SDR in the past

• You’ve been an early employee at a similarly early stage startup and you know what it’s like (you’ll be employee #20ish at Freshpaint)

• Deep knowledge of customer data, product analytics, and common vendors in the space 

   

  Comp

  $130,000 to $190,000 OTE + equity

• Joining a high-growth venture-backed startup on the first floor. You will be employee #20 ish.

• Competitive compensation with generous, employee-friendly equity. We have a 10-year exercise window.

• Freshpaint Fridays: Half-day Fridays. Every week.

• Unlimited PTO, with a minimum requirement of 2 weeks per year. Plus various observed holidays.

• 100% remote

• Flex in-office if you want with $150 WeWork credits each month

• 401k

• Health, dental, and vision insurance 100% covered by the company (some states it’s 99% because laws).

• Mental health benefits - therapy appointments and more covered by the company

• 2 Treat Yourself Days per year: We'll pay you $100 to take a day off and do whatever makes you happy. The only catch is you have to share what you did with the rest of the team.

• Generous parental leave

• Paid Spotify

• Health & Wellness benefit – gym membership or similar covered

• Regular team offsites 2-4 times per year. We’ve been to Greece, Jackson Hole, Cabo, Santa Fe, and California wine country in the recent past.

• Ownership of your work, collaboration with a close team, and direct access to founders and what it’s like to build a startup. If you leave to start your own company, we'd love to be your first angel investors.

If you are interested in reading more about our team and our values, check out our team page.

Please reach out even if you don’t meet all criteria! If you’re smart and driven, we’d love to hear from you.