Account Manager

Job Description Summary

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours• 401(k) with company match • Paid vacation, sick, personal and parental leave time• Paid Volunteer Time: giving back to our communities is important to us• Employee Recognition Program - convert your recognition points into gift cards• Employee Assistance Program - offers benefits to help you manage daily responsibilities• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual to join our team as an Account Manager!

You will act as a representative to the client's organization in all things Renewables, but with a heavy focus on Solar PV. Establishing and building relationships in the local and regional markets of the client's organization will be key. You will manage and promptly resolve all inquiries or concerns. You will record and track interactions in accordance with the client's and CLEAResult procedures. You will verify PV System installation paperwork received is accurate and complete, schedule site visits, train on program guidelines and requirements, and communicate program changes. You will develop strategies to drive enrollment and adoption, troubleshoot technical issues, determine a solution in accordance with product and customer specifications, and recommend solutions.

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.

For this exciting career opportunity, you're a great fit if you can

• You have proven experience collaborating with multiple stakeholders.
• You are a team player and willing to adapt as needs/deliverables change.
• You can develop a comprehensive understanding of the client's business, their stakeholders, program offerings, and their customer base.
• You are willing to learn (or may already know) solar PV concepts, utility operations basics, and you are willing to learn technical information regarding solar PV and batteries.
• You can integrate program offerings into customer operations to improve customer service and satisfaction.
• You can identify improvement barriers and critical information to the Program Manager.
• Prepare weekly, monthly, quarterly, and/or ad hoc reports and track progress towards program goals.
• You can work to serve as a liaison between the client, their customers, and our team.
• You posess superior customer service and communication skills. You are able to effectivally communicate both verbally and in written form

In this exciting career opportunity, you will have

• 3-8 years experience in one or more of the following fields: customer service, trade ally management, electrical, and construction - Solar PV.
• Bachelor's degree preferred
• Relevant industry certifications could replace work experience

Compensation Range

$58,300.00 - $87,480.00

Currency

USD

Type

Salary

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Additional Job Description

CLEAResult continues to be committed to the health and safety of all employees, customers, partners and the communities we serve. As we prioritize hiring of talent for essential positions that meet the critical needs of our customers, we intend to continue supporting the fight to end the pandemic. Employees' health and safety while meeting client expectations remains our top priority.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.