Account Manager

Cramer Account Managers are go-getters who know Cramer's business well and can effectively manage expectations to provide great client service. They are solid on process and ensure delivery of stated objectives established by our clients and internal teams.

Account Managers work with cross-functional teams including Strategy, Creative, Technical, Operations and Production to ensure client objectives are exceeded. They must have solid client management skills, comfort with presenting and running meetings, and the ability to manage the day-to-day business within a diverse client portfolio.

Key Responsibilities:

• Run up to 8 small to mid-sized client relationships, partnering with account leadership when applicable

• Represent the voice of the client in all internal discussions
• Deliver an exceptional client experience by effectively onboarding clients, and uncovering their preferences/expectations to set project teams up for success
• Identify potential roadblocks and partners with their Account Lead to course correct proactively
• Ensures the final deliverables meet the quality, objectives and expectations of the agency and the client
• Owns all account financials including contracts, budgets, change orders, and invoices. They also communicate revenue expectations and predications to internal teams, with guidance from their Account Lead

• Develops an understanding of the client's business/ industry and Cramer's industry
• Participates in proposals with their Account Lead

Requirements

• Confident and concise communicator
• Self-motivated and proactive
• Strong interpersonal and relationship-building skills
• Comfortable with presenting
• Team player, leave your ego at the door

• Analytical thinker, capable of using creative problem-solving skills
• Can work effectively in a fast paced, highly dynamic atmosphere and react quickly to changes
• 3 - 5 years of demonstrated experience in an agency environment - bonus points if you have experiential or brand strategy experience
• Bachelor's degree in Marketing, Communications, Business Administration, or related field. Master's degree a plus.
• This role will require 4 days in office in Norwood, MA.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off
• Family Leave
• Short Term & Long Term Disability
• Training & Development
• Flexible Work

• Free Food & Snacks
• Wellness Resources