Account Manager
Job Description
For this position, you will work onsite with our client in New York, NY. You’ll be part of a team that lives, breathes, and loves their brands, and excel in making creative, effective work in service of their business goals. You’ll work nimbly and flexibly with your OLIVER counterparts, have each other’s backs, and create stuff that makes you, and our client, proud.
What you will be doing:
- Full workflow management: Managing projects, processes, systems, media channels and clients/partner agencies.
- Interpreting/consolidation of client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements, has been through QC and is approved and on brand before released to client.
- Strong understanding and experience with transcreation and localization process (including print, video and digital). You will supervise and oversee transcreation jobs and ensure successful delivery of premium marketing communications.
- You will be responsible for the achievement of transcreation key performance indicators such as quality and efficiency. Monitoring client satisfaction.
- Supporting the Business Director with handling issues of escalation/resolutions, pre-emptying these, managing all resource requirements, escalating potential issues + bottlenecks where necessary.
- Assist with financial management and understanding, ensuring work is billed correctly and timely. Working with the Business Director on account profitability.
- KPI monitoring of the account.
- Help with account growth & client development; developing, maintaining and growing client relationships, plus identifying new opportunities.
- Internal commercial understanding: Retention of account, increase in revenue, high client satisfaction scores, improved internal processes.
What you need to be great in this role:
- At least 4 years in an agency environment with transcreation industry knowledge.
- Strong team player and able to demonstrate excellent interpersonal/communication skills with a pro-active approach.
- Outstanding team and senior client management.
- Strong client facing and presentation skills, ability to inspire and lead others.
- Committed to high-quality output and service, with an eye for detail.
- Strong organizational skills, ability to multi-task a must.· Good analytical and numerical skills.
- Able to handle challenging situations and act appropriately.
OLIVER believes that agencies work better inside a brand’s organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.
Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you’re most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best – we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.
Our Values and how to live them Â
- Ambition. You look for opportunities to deliver greater value to those around you
- Imagination. You identify a range of solutions to problems
- Inspiration. You lead by example and encourage others
- Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations
- Learning. You have excellent listening skills that helps you to learn from our clients and those around you
- Results. You accept responsibility for your action
Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.
If you need us to make any adjustments to make your application process easier please let us know by emailing  [email protected]Â
Date Posted
10/06/2022
Views
5
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