Account Manager

100% Remote

Core10 is seeking an Account Manager who will work on our Accrue Customer Success team. Built on the Salesforce platform and powered by the AccrueConnect integration layer, Accrue is the most powerful, most configurable and connected lending and banking application. With ready-to-go, secure integrations to industry-leading core banking providers and other fintech leaders, Accrue is a bank's command center to increased revenue, transparency, efficiency, business intelligence and compliance.

Requirements

What you'll do:

• Manage and grow all existing customer relationships in your portfolio
• Establish trust, build relationships, and work closely with clients to help them achieve their business goals with Accrue
• Provide industry insights, customer support, and solutions for client needs.
• Be responsible for monitoring, analyzing, and reporting back to the customer and internally on all aspects of client relationships for product improvement and expansion opportunities
• Monitor product usage and consult with customer on how to increase adoption and utilization of all application features for maximum success
• Provide training and new feature reveals to customers to ensure they are aware of product capabilities
• Lead QBR and annual business review meetings with customers and key stakeholders
• Work closely with the implementations team to make sure all customer accounts are stood up and successfully ramp after implementation
• Successfully manage all regular communications with customers and provide input on how we could continuously improve our customer success organization
• Upsell existing and new products with an eye to providing the best-in-class solutions to our customers
• Ensure that existing customers renew or grow current contracts on renewal dates
• Partner with other sales and marketing team members to help maximize our potential with customers
• Synthesize and communicate customer feedback to the product team to help with continuous product improvement and inform future features
• Attend industry events, conferences, etc. to build industry presence and grow relationships and establish yourself as a subject matter expert in banking technology

Qualifications & Experience:

• 3+ years' experience of fintech SaaS experience as an Account, Customer Success, or Relationship Manager
• Possess a strong track record working in team environments and is consistently a high performer
• Has a consulting mindset and can use discover/probing skills with customer to grow accounts and effectively articulate ROI and benefits
• Ability to create presentations and advocate to help clients achieve their objectives and goals
• Experience with prospecting financial institutions, including banks, credit unions, and non-bank lenders
• Willing to learn and has a good understanding of SaaS products to be able to represent their value proposition in banking
• Solutions oriented professional who has an entrepreneurial mindset and track record of improving processes

Benefits

• Work From Home (100% remote!)
• Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
• Collaborative culture: virtual & optional in-person events, retreats & swag

• Training & Development
  • Individual Training Budget
  • Technical Book Club & other study groups
  • Certifications are encouraged with bonuses
  • Mentoring Program with bi-weekly 1:1s
  • Up-to-date technologies, tools and methodologies
• Parental Leave (Maternity & Paternity)
• Flexible PTO plan
• Retirement Plan (401k)

Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.