Account Manager

Job Description

The nation's leading administrator of long term care insurance services is looking for YOU.This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

LTCG is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

The Account Management professional is responsible for providing organized, efficient, and profitable implementation of new business or process improvements for existing business. This position will include working directly with clients to develop and maintain long term relationships, while focusing on growth and expansion of services. The position will also require working closely with the Accounting, IT, and Operations departments for New Business, In Force Administration and Claims Services.

New account and business implementation

• Communicates with insurance companies and internal departments to help facilitate smooth workflow, while developing relationships with clients.
• Works closely with internal departments to develop joint efforts to ensure communication and execution of all account and business initiatives.

Account management

• Directs and proactively manages an assigned client base in order to promote positive, long-term client relationships.
• Supports and executes the installation of new clients.
• Conducts regular meetings to communicate business updates with both internal and external customers.
• Responsible for the coordination, development and facilitation of daily, weekly and/or monthly reports required by clients.

Works directly with new or existing clients to develop and maintain business requirements.

Manages project and department timelines.

Negotiates service agreements with clients and potential clients.

Conducts strategic business meetings with necessary departments and/or clients

Responsible for preparation and coordination required for pricing and contract updates.

Works with client(s) for strategic and tactical planning and goal setting, for budget development.

Stay informed on all aspects of the operation related to assigned client(s)

Maintain strong relationships with the operations managers and departments including senior management.

Acts as client advocate as well as supporter of what is in the best interest of the enterprise.

Works to ensure company is profitable.

Understands the department charter and carries this out in day-to-day interactions.

Other duties as assigned.

Requirements

• Minimum of BA/BS degree with 3 + years industry experience.
• LTC or Health Plan experience preferred.
• Ability to manage projects to a deadline.
• Detail oriented with excellent organizational skills.
• Proven ability to develop strong relationships and play a leadership role.
• Ability to recommend and make process improvements when needed.
• Must be self-motivated and exhibit a history of meeting or exceeding goals.
• Ability to listen to client needs and enterprise requirements to develop, manage and execute a mutually beneficial solution.
• Awareness of how to present enterprise in a polished and professional manner in written, verbal and presentation settings.
• Ability to travel
• Proficient in Microsoft applications

Preferred Qualifications

• Ability to travel up to at least 25% of the time.
• Detail-oriented with excellent organization skills.
• Excellent interpersonal skills including written and verbal communication.
• Ability to analyze processes and implement innovative ways to improve efficiencies.
• Ability to work on multiple tasks simultaneously and to meet established deadlines.