Account Manager

Agility Recovery is a rapidly growing business to business company focused on business continuity and disaster recovery. We are a company with an innovative culture and a fast-paced environment, backed by the solid foundation of a 30-year history serving thousands of customers across the United States and Canada. When a customer experiences a disruption to their business (whether it is a hurricane, malware attack, or burst pipe in the building), we offer flexible solutions that cover everything from business continuity planning and alerting/messaging software, to physical workspace and data recovery. Agility is the only integrated business continuity solution that helps companies plan, train, test, alert, and recover - all in one. We spend our days working to "do good" and our services bring hope to organizations during a crisis.
Agility Recovery is seeking a high-performing strategic Account Manager to join our Small to Medium Size Business segment sales team in Denver, Colorado. As an Account Manager , you will focus on upgrades and cross-sales into our base of small to mid-tier customers with less than 3,000 employees. You will be a critical part of our mission to support, provide value and manage an assigned book of business within a specified territory. As we continue to expand and grow our team we are looking for a detail oriented, sales- driven and motivated candidate with the desire to take on an exciting challenge.
This is a hybrid opportunity located in our Denver, CO office.
Responsibilities:

• Analyze assigned territory's market potential to identify upgrade potential, ensuring monthly sales quotas are not only met but exceeded
• Expedite the resolution of customer problems and complaints to maximize satisfaction and maintain retention throughout the life of the customer
• Act as a trusted advisor, thought leader, and subject matter expert to new and existing customers
• Work closely with customer base via phone and video meetings (potential for minimum travel) to review current services and enhancements, promote client engagement, loyalty, and retention
• Onboard new clients and understand their needs from Agility at a time of disaster
• Act as a liaison between internal teams to ensure customer needs are being met; coordinating between Sales, Operations, and Finance teams
• Manage all customer needs, questions, contract information, and actions while cleaning and updating Salesforce.com

Qualifications:

• Ability to work in-office on Tuesdays and Thursdays
• BS/BA or equivalent professional experience
• 2+ years of experience in account management in a B2B environment
• Strong communication , organization, and decision-making skills
• Ability to communicate in a way that is positive, composed, courteous, and professional.
• Ability to follow existing procedures with the flexibility and creativity to develop, learn, and implement new processes
• Desire to learn IT, business continuity, and disaster recovery concepts
• Proficient in Microsoft Suite of Office products
• CRM experience preferably utilizing Salesforce.com

Why Agility Recovery?
Due to our unique position in the market, we lead in business continuity innovation, helping businesses protect their people and assets from disruptions such as workplace violence, natural disasters, and cyber-security threats. Independent analysts project that the emergency messaging space alone is a $1.4 billion market with 70% of businesses not having a chosen provider. Agility Recovery is uniquely positioned to capitalize on the growth within business continuity.
We here at Agility have been growing for the past 30 years and now we are looking for people to help us take the company to the next level. With Agility, you have the opportunity to work for a fun, fast growing, and well-capitalized organization with a startup feel. We are a company of people who want to make a difference in the world. Each one of us contributes to making sure clients come first while maintaining a strong company culture.
Plus, we offer some great benefits:

• Internal growth opportunities
• 3-weeks of vacation + 10 observed holidays + 3 floating holidays (to use as you want)

• Competitive medical, dental, and vision benefits + Employer Funded HSA
• 401(k) plan with company variable contribution
• Annual fitness reimbursement
• Free Parking Downtown Denver
• Free Snacks + Coffee while in office
• A Culture Committee focused on continuously providing engagement, fun, and DEI Initiatives

Compensation
$57,500k Base + $115k OTE + Uncapped Commission