Job Description
- Client Retention: Proven ability to successfully renew and retain clients, demonstrating the value of our services
- Client Communications: Proactively and urgently manage and facilitate all client communications, ensuring a seamless and professional experience related to client inquiries, client contractual deliverables/deadlines, and/or other client or Truveris-client communication needs
- Client Management: Work well within a matrixed organization, leading client engagement activities for assigned clients, including communication, people mapping to extend depth and breadth of client engagement, and establishing yourself as the client’s trusted advisor that lends to retention and growth of client. This includes translating client to Truveris and vice versa
- Presentation skills: ability to present to various client audiences and internally with appropriate acumen, poise, and professionalism
- Data Insights: Utilize data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits that increase the value and likelihood of retention with Truveris
- Operational Functions: Identify opportunities to reduce complexity through simplifications, standardization, automation, and streamlined operations both internally and with client engagement. Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
- Client Onboarding: From Sales hand off through implementation, business award, and renewal phases, represent client internally as the voice of the customer and represent Truveris to clients
- Product Development: Collaborate with supervisors on ongoing product development, process improvements, and adaptations in response to client requirements.
- Industry understanding: Come with or quickly grasp the business issues and data challenges within the industry and the client’s organization
- Quickly understand and facilitate resolution of the business issues and data challenges of the industry and client's organization and collaborate with POD leader to rally the internal subject matter experts to address and respond.
- Upselling: Recognize and present opportunities to upsell Truveris solutions to existing clients.
- Education: Bachelor’s Degree required
- Experience: 4-5 years of experience in Account Management or equivalent client-facing experience
- Superb organizational and follow up skills
- Clear quantifiable track record of building professional relationships
- Demonstrated ability to map out the various parts and pieces of a client and how they relate to each other
- PBM Knowledge a plus  Â
- Software Proficiency: Strong user knowledge of Microsoft Office and Teams and Microsoft Excel
- Proficiency of Salesforce or another CRM software
- Ability to manage a meeting flow and present to large groups
- Communication: Professional and effective verbal and written communications skills
- Client Management: Strong client management skills, including the ability to build and maintain relationships
- Teamwork: Collaborative mindset with the ability to work effectively within a team
- Project Management: Basic project management skills including the development and maintenance of project plans or client-specific action logs
- Experience implementing a project management methodology preferred
- Meeting Preparation: Ability to strategize and prepare client meeting agendas and desired outcomes (from beginning to end)
- Ability to work in a matrixed, fast-paced, small company environment where change is expected and ability to live with change and in the grey is essential to success
- This remote Account Manager role offers a unique opportunity to make a significant impact in the pharmacy benefits industry. The successful candidate will play a pivotal role in client success, satisfaction, and company growth by leveraging their expertise and excellent client management skills
- Strong work ethic and “no task is too small” attitudeÂ
Date Posted
11/13/2023
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2
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