Account Manager

Job Category

Modernize Home Services is seeking a driven and adaptable Account Manager to fuel success and growth for our customers within our rapidly growing business. This role is more than just account management; it involves strategically upselling and nurturing relationships with top influencers from Home Services Companies generating $5M-$30M in annual revenue. You will collaborate with internal teams to deliver and optimize our services for a portfolio of 30-40 active customers and manage new customers as they are signed by our sales team. As a subject matter expert on Modernize's digital marketing and lead generation solutions you will consult with customers to maximize desired outcomes ensure ROI and achieve high customer satisfaction.

Responsibilities

• Understand clients' objectives approaches results and challenges to create strategic account plans that drive satisfaction retention and lifetime value.

• Meet with customers from Directors to C-level executives owner operators to present and gain commitment to optimized campaign solutions.

• Network within our account base to provide key recommendations testimonials and case studies to stakeholders.

• Work with marketing sales product and engineering to ensure high standards of service across the organization.

• Demonstrate expertise in our solutions and operational processes.

• Develop plans to maximize opportunities and ensure customer loyalty through consistent delivery excellence.

• Monitor and maintain the health of client relationships.

• Challenge conventional thinking to find new ways to improve program success.

• Relate business decisions to their impact on the company's bottom line.

• Analyze data to identify risk factors and optimize performance.

• Accurately forecast and track key account metrics.

• Prepare and deliver ongoing account performance reports.

• Uphold our core values and collaborate positively across departments.

Requirements

• 2+ years of account management experience with the capacity to upsell and cross-sell

• Strong data analysis with experience using business intelligence tools like Tableau preferred.

• Intermediate/strong Excel and Salesforce skills.

• Bachelor's degree preferred.

• Experience in lead generation/digital demand generation marketing is a strong plus. Experience with big box stores in the home improvement industry (e.g. windows HVAC solar roofing) is also a plus.

• Highly developed presentation skills preferred.

• Exceptional verbal and written communication skills.

• Strong business acumen with the ability to operate under pressure and make business-critical decisions daily.

• Proven success in delivering value propositions and guiding clients through onboarding to partnership maturation.

• Able to thrive in an environment of change and uncertainty.

• Process-oriented with the ability to effectively prioritize workload.

• Capable of handling client emotions and objections positively and solutions-based.

We are looking for a candidate who is eager to learn and grow can adapt to new challenges and possesses the soft skills necessary to hit the ground running with minimal oversight. If you are passionate about delivering excellence and driving success in a dynamic environment we want to hear from you.

The expected salary range for this position is $52000 USD to $75000 USD annually. This salary range is an estimate and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave parental leave paid time off or vacation benefits); (4) any other tax-reportable benefits.

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