Account Manager

• Manage and grow an assigned book of business (2-5K lives) by serving as the single point of accountability for broker and client service delivery issue resolution escalations compliance BOR changes and overall customer satisfaction.
• Build and maintain strong broker and client relationships through consultative engagement in-person and virtual meetings stewardship renewals finalist presentations and implementation support in partnership with Account Executives Client Service Consultants and Underwriting.
• Coordinate cross-functional delivery and execution by leading regular internal partner calls ensuring service commitments are met and aligning stakeholders to support renewals profitability persistency and client needs.
• Drive growth and retention initiatives by identifying cross-sell re-enrollment and plan change opportunities; executing targeted marketing and education campaigns; and staying informed of customer business changes (e.g. acquisitions layoffs budget impacts).
• Track analyze and present performance insights by monitoring service results developing recommendations for improvement presenting outcomes at broker stewardship meetings and maintaining accurate account documentation and plans in Salesforce.

• 3+ years' related experience such as account management or customer service working in a fast paced complex environment with strong group benefits product knowledge and possess knowledge of plan designs benefit features and how claims are paid.
• Proactive customer focused mindset with strong focus on customer satisfaction and obtaining results with proven ability in building relationships both internally and externally with people at all levels of the organization
• Ability to analyze data to influence and execute on renewal decisions and proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite different company platforms)
• Excellent presentation oral and written communication critical-thinking and problem-solving skills to deliver client-focused solutions along with attention to detail and a strong commitment to meeting metrics
• High School Diploma or equivalent
• Must already hold or be able to obtain State Life Accident and Health license within 90 days of hire date
• Regular travel in local market (10% - 20%)

• Bachelor's degree in related field
• Proficient experience using Salesforce
• 5+ years related account management or customer service experience in the insurance industry
• Strong understanding of industry marketplace and legal developments
• Strong focus on customer satisfaction and obtaining results

What We Do

We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife making the world a better place is All Together Possible.

Why Work With Us

At MetLife you’ll be working for a company whose purpose is to help customers throughout their life’s journey and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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