Account Manager

Job Summary:

JOB DESCRIPTION –

Job Title: Account Manager

Location: Athens, Greece

Contract Terms: Fulltime Permanent - Hybrid

The Job

The Account Manager focuses exclusively on client accounts, concentrating on the needs of clients within Hellas and abroad. Responsible for managing, supporting, servicing the account related needs of an assigned set of clients.

Account management responsibilities include developing strong interpersonal skills with customers and connecting with key business executives. Answers client inquiries and identifies new business opportunities among existing customers.

The Account Manager will liaise with cross-functional internal teams (including Sales, Development and Financial departments) to improve the entire customer experience.

Responsibilities

• Providing excellent support to clients by proactively engaging and responding to client questions in a timely manner
• Completing projects by coordinating resources and timetables with clients and production/development team members·
• Managing and setting up project calendars and kick-off meetings with client including on-site and off- site meetings with/for client and production team members
• Promoting the company, its objectives, services and achievements to our clients with an understanding of internal technical parameters
• Working closely with internal TM departments (Development, Product, etc.) to provide clients with updates on various features of all products and offer solutions for the most successful launches
• Maintaining quality services by establishing and increasing organization’s standards
• Communicating to Director on content, timelines, conflicts and product feature requests
• Preparing reports on account status and clients’ sales performance
• Ensuring clients are proficient in using TM products and services by identifying user needs
• Providing 24/7 support to clients for troubleshooting high severity requests
• Handling client’s complaints providing appropriate solutions and alternatives within the time limits; following up to ensure resolution. Keeping records of client’s interactions, processing accounts and filing documents
• Properly separating unresolved queries and promoting them to the next level of support
• Communicating with colleagues abroad as needed
• Supporting and training colleagues/partners abroad that use TM ticketing platform
• Creating venues, events, performances and every feature available at the backoffice for a set of clients
• Attending corporate meetings and workshops

WHAT YOU NEED TO KNOW (or Technical Requirements)

• Bachelor’s degree in in Economics / Business Administration / Sales or related fields
• Master’s degree will be highly appreciated
• Minimum of 3 to 4 years working experience as an account manager
• Experience in handling multiple projects
• Proficient knowledge & use of MS Office tools, especially Word, Excel, Ppt, Outlook
• Fluency in English and Greek, both oral and written
• Ability to travel when required within Greece & abroad
• To understand how technical requests flow into various types of products

YOU (or Behavioural Requirements and link to Ticketmaster Principles)

• Excellent verbal and written communication skills
• Excellent listening, negotiation and presentation abilities
• Strong attention to detail
• Excellent time management skills
• Detail-oriented and takes pride in high quality work
• Ability to be flexible in a varied and constantly changing environment
• Passion for high quality service and support
• Forward-thinking and proactive
• Strong teamwork skills
• Maintain a positive and ‘can do’ attitude and with that a determination to succeed in a challenging and competitive environment
• Ability to take responsibility and make decisions in challenging situations, whilst remaining calm
• Analytical and strategic thinking

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LI-RL #LI-Hybrid