Account Manager

About the Role:  

As an Account Manager, you play a central role on the Account Management team, as you are responsible for renewing accounts and helping drive revenue growth across your portfolio. Your primary responsibilities include retaining business, sourcing, and closing upsell opportunities and developing relationships with district leaders in districts with up to 5,000 students in an assigned territory.  You will work closely with client buyers and decision-makers including superintendents of school districts and leaders of charter management organizations to ensure that Panorama’s value is being articulated, ultimately leading to successful retention and growth across your accounts.

Responsibilities:

• Contribute to Panorama’s excellent renewal rate by owning renewals across a portfolio of up to 150 partner districts (including renewals tied to school board approvals and disparate funding sources). This entails understanding budget cycles and contract options preferred by our clients, including the structure of license fees and timing of renewals.
• Increase footprint and business with existing clients, discovering and maturing opportunities to grow Panorama’s business.
• Develop account plans for key accounts and monitor overall account health across your portfolio, intervening and creating/implementing strategies when an account displays signs of risk.
• Collaborate closely with project leads to provide outstanding relationship management and function as a thought partner to our clients.
• Triage technical client requests to the appropriate internal team to ensure clients are getting the best experience using our platform.

Our Ideal Candidate Has:

• 2+ years of experience in renewal-oriented account management with a large portfolio (100+ accounts); demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, exceeding goals, and building client relationships.
• Proven ability at leading strategy for client health interventions.
• Demonstrated ability to prioritize accounts with competing priorities, such as client requests, upcoming renewals, and project deadlines and balance internal work streams alongside client needs
• Experience creatively mitigating client objections to renewal and reinforcing value add by listening to client needs and providing solutions.
• Ability to develop relationships with district leadership (Superintendent, Assistant Superintendent, eg).
• Ability to work cross-functionally with project management and sales teams to retain business and drive expansion.
• Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access

Base Salary: $92,000 with on target earnings at $115,000