Account Manager

Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.
Job Summary
Paper is now expanding the sales team and has an excellent opportunity for an Account Manager to join us! Reporting to the Senior Director, Partnerships, you will work collaboratively with our clients, Sales, Customer Success, Onboarding, and Customer Marketing to ensure the successful delivery of the Paper platform and services to our activated students.
Job Description
Paper has an excellent opportunity for an Account Manager to join us! Reporting to the Senior Director, Partnerships, you will work collaboratively with our clients, Sales, Customer Success, Onboarding, and Customer Marketing to ensure the successful delivery of the Paper platform and services to our activated students.
This is a remote position and we're open to hiring in any geography in the US or Canada.
Responsibilities:

• Upselling and renewal: Renewing the contract and upselling the subscription plans and services to grow the client lifecycle value.
• Managing Client Stakeholder Relationships: Ensuring that our Customer Success and Service Delivery teams have the appropriate district and school-site levels of access to nurture and scale student engagement and adoption.
• Customer engagement: Managing client relationships and providing high-quality service over the entire customer lifecycle and working in partnership with the client and our internal teams to drive Paper's value across the student body.
• Conducting quarterly business reviews with the client.

Qualifications:

• Previous experience in account management or customer success role in digital marketing or SaaS or in the Ed Tech industry.
• Bachelor's degree in a relevant field.
• Strong communication skills.
• A proactive approach to ensure customer satisfaction and high-quality deliverables.
• Results-oriented, self-motivation, and strong attention to detail.
• A collaborative, proactive, and effective approach under pressure, with strong time management.
• The ability to travel to possible conferences if and when required.

About Paper
Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions.
We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.
We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don't think you meet all of the requirements above but are still interested in the job, please apply.
PS. Equity is our mission! We make sure to treat all candidates equally: If you are interested please apply through our job board - our amazing talent team will reach out! Our team isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone.
Requisition ID
R-100114