Account Manager

Who we are looking for...

An Account Manager to serve as a strategic partner for assigned Axxess clients with the main responsibility of developing solid and lasting relationships with key stakeholders of our client organization. This role is instrumental in ensuring a delightful client experience from onboarding throughout the client's lifecycle with Axxess, promoting adoption of the full suite of Axxess Solutions. As an Account Managers you will strategically lead client's success and growth ensuring Axxess remains a valued part of the client organization, by utilizing metrics, trends, and key performance indicators. If you have experience being a client advocate, escalation contact, and true business partners knowledgeable in industry best practices , and motivated to learn and master Axxess solutions, this opportunity is for you.

What you will experience...

• An opportunity to work every day with world-class colleagues to impact lives by creating technology that helps provide greater access to healthcare around the world.
• Flexibility that allows you to work where you are most comfortable, whether at home, at work, or a combination of both
• A respectful and collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day
• Professional development for career growth
• A commitment to work-life integration
• Competitive compensation
• A full selection of benefits, including company-matching 401k contributions
• 20 days of paid time off + holidays + birthdays
• Holiday and various other employee celebrations

Who we are...

Axxess creates a complete suite of easy-to-use, innovative software solutions, empowering home health, home care and hospice providers to grow their business while making lives better. Our collaborative culture focuses on innovation and excellence, and we are proudly recognized nationally as a "Best Place to Work".

What you will do...

• Manage overall client experience of assigned Axxess clients through developing solid and lasting relationships.
• Drive success and growth of Axxess clients through strategic leadership and thought.
• Demonstrate extensive product knowledge and expertise.
• Single point of accountability for Axxess clients, providing coordination of all Axxess resources from onboarding through entire client relationship.
• Articulate the Axxess support model and value proposition to clients
• Demonstrate an ability to handle objections in a positive manner
• Promote client satisfaction through regular client interactions to build loyalty and trust
• Ability to lead special projects as identified and execute through to completion
• Secure client reference ability and drive client participation in select marketing initiatives
• Provide pre-sales client onboarding and account management assistance for the sales organization
• Partner with other internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables

What you bring...

• Bachelor's degree in Business Management and/or a Master's degree in a related field
• Demonstrated ability to build solid Relationships
• Established track record for delivering strategic solutions
• Home Health, Home Care, or Hospice experience required
• Experience in software support, business development, or implementation preferred
• Demonstrated ability to identify and solve problems independently
• Demonstrated ability to provide service to a large number of client accounts
• Knowledge of the software support market with 5 or more years in high tech client relationship management, business development/strategy, and/or sales
• Demonstrated ability to mentor and guide less seasoned team members
• Excellent verbal/written communication skills and ability to develop and present to client executive level leadership and key client stakeholders is required

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States.