Account Manager

The role of the Account Manager is client focused. Account Managers are responsible for developing long-term, trusting, mutually beneficial relationships with a portfolio of new and legacy clients, and developing a trusted advisor relationship with the client's key business executives, project sponsors and stakeholders. As an outcome of that relationship, an Account Manager actively qualifies and develops Cross-sell, Up-sell, and Expansion opportunities from their assigned portfolio. In summary, they are responsible for the Contractual, Revenue, Strategic and overall Relationship aspects of the partnerships. The position will carry a compensation-based quota for revenue generation. With strong customer service and interpersonal skills for dealing with different types of clients, the Account Manager will strive to understand the client's operations, future plans, and current constraints to proactively recommend and position solutions to ensure client success and improve the customer experience.

In order to be successful in this role, candidates must be located in the United States due to a minimum of 20% travel to customer sites.

Role and Responsibilities

• Regular communications with the customer's executive and leadership team, including Quarterly Business Reviews
• Collaborating with various internal departments to ensure alignment, awareness, and successful delivery of contracted services
• Responsible for the annual contractual negotiations and renewals as well as net new revenue generation
• Building a pipeline of Cross-sell, Up-sell, and Expansion opportunities, and successfully closing such opportunities to drive revenue and maximize profits in accordance with personal quota as well as company revenue targets
• In alignment and partnership with the CSM teams, drive 95% Customer Retention
• Generate awareness of and drive participation in the various Client Programs, such as User Groups, User Conferences, monthly webinars, etc.
• Working with the appropriate Datex organizations, the Account Manager will assist with ensuring the timely payment of all contractually owed payments from the customers
• Maintain the CRM system records for all assigned accounts
• Support Sales, marketing and CSM teams with the Reference process as requested/required from their assigned customers

Requirements

• Requires a bachelor's degree in area of specialty and/or at least 5 years of experience in the field or in a related area.
• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• 3-5 years' experience in Account Management, Sales, or Business Development
• 3-5 years' experience with a Saas, Software or Technology company
• 3-5 years' experience within the WMS, Supply Chain and/or Logistics industry preferred
• Previous Quota carrying and achievement experience
• Excellent problem-solving skills

• Excellent verbal and written communication skills
• Natural relationship builder with integrity, reliability, and maturity
• Excellent listening, negotiation, and presentation skills
• Time management and multitasking skills to handle multiple tasks and clients at once
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Ability to manage multiple accounts at a time while paying strict attention to detail

Benefits

• Medical, Vision, Dental and Life/Disability Insurance available

• Paid Time Off and Paid Holidays
• 401K
• Supportive leadership environment

Not only does Datex Inc. accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace!