Account Manager

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Account Manager

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

GPS Intnl Center-Operations

Job Code

T99541

Shift

Days

Schedule

8:00am-4:30pm

Job Summary

Join the Cleveland Clinic as an Account Manager for Global Patient Services, where you will work with a collaborative and supportive team of passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. On our team, you will receive endless support and appreciation, while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Global Patient Services Account Manager, you will help bring the world to Cleveland Clinic. As part of our team, you will be coordinating the needs and appointments of our international patients who have traveled the world for care at the Cleveland Clinic. Our international patients require a higher touch and have expectations for service outside of normal working hours, so we try to have a flexible schedule to meet their needs as well as yours.

The ideal candidate is someone who:

-Is fluent in Arabic or Spanish.

-Preferably has previous experience working with VIP patients and diplomats.

-Works well in a fast-paced environment.

-Is a team player and a great problem solver.

By taking this opportunity, you will be joining a truly unique department at Cleveland Clinic. Nearly everyone is bilingual and has ties all over the world, resulting in such a collaborative and supportive environment where we help each other and put our patients first.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Job Details

Responsibilities:

• Provides support and targets additional business opportunities for hospitals, physicians and other clients as assigned.
• Addresses client problems focusing on improving service levels and up-selling additional business from clients.
• Develops and maintains a high level of understanding of assigned product lines and presents these in context to client needs.
• Works with Internal team to prepare high quality bids and proposals in response to assigned client opportunities and Requests for Proposals (RFP's).
• Adheres to the Cleveland Clinic rules and regulations (written or implied).
• Contributes to sales meetings, presentations, and attends training courses, recognizing the value of one's own contribution to those events.
• Develops and maintains knowledge and experience of relevant clinical methods and technologies.
• Responsible for all communications with assigned business portfolio.
• Other duties as assigned.

Education:

• Bachelor's degree in a related field (preferably in Life Sciences).

Certifications:

• None required.

Complexity of Work:

• Must exercise creativity and problem-solving skills with the ability to communicate effectively with both internal and external clients.
• Must possess the ability to learn, use and understand clinical information systems as well as Microsoft Office and other PC applications.
• Must be a confident, motivated self-starter and demonstrate flexibility, initiative, customer focus and the ability to handle stress.

Work Experience:

• Minimum of three years in sales, business development, and account management or equivalent clinical related experience required.
• Previous sales experience in hospital/medical setting preferred.
• Offset: High School diploma/GED and six years of experience.
• Offset: Associate's degree and four years of experience.

Physical Requirements:

• Requires the ability to sit and be stationary for prolonged periods of time.
• Normal or corrected vision.
• Manual dexterity sufficient to perform work on a personal computer.
• Requires the ability to walk to various locations throughout the main campus and drive to various CCHS locations and external clients.
• Ability to function in a stressful, fast-paced environment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities