Account Manager

The Account Manager will work directly under the supervision of Director of Client Delivery. The Account Manager communicates directly with the client and will actively manage existing client relationships with our Airline, Cruise Line and Hotel and Ground Transportation partners while focusing on the best interests of our clients and API at all times. 
Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus pre assigned revenue quota.
• Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. 
  Keen ability to negotiate mutually beneficial contract terms and conditions. 
• Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships. 
• Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals.
• Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract.
• Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client.
• Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted.
• Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria.
• Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines.
• Maintain spreadsheets and update databases with information.
• Other job duties may be assigned when needed, based on the client’s or API’s needs.

Competencies

• Problem Solving/Analysis
• Building Relationships
• Business Acumen
• Strategic Thinking
• Results Driven
• Negotiation
• Leadership
• Customer Focus
• Managing Processes
• Market Knowledge
• Developing and Maintaining Budgets
• Technical Capacity
• Communication Proficiency

Required Education and Experience

• Bachelor's degree from an accredited college or university
• At least 1 year travel industry experience, working closely with airlines and/or hotels is a must
• Strong computer skills, with an emphasis on Microsoft Office products especially Excel
• Exceptional verbal and written communication skills
• English, Portuguese and Spanish fluency (oral and written)
• Customer service skills
• Flexible to work afterhours based on business demand
• Attention to detail and the ability to produce high quality work is a must.
• Ability to understand and work with diverse culture here and abroad.
• Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals.
• Able to multi task and work well under strict deadlines.