Account Manager

The Account Manager position is focused on building and nurturing relationships with key customers, and is a great opportunity for someone who wants to take their customer support skills to the next level, while gaining business and operational exposure. 

In addition to serving as the main point of contact, this is an excellent opportunity for those who want to develop analytical skills as they oversee the day-to-day activities for strategic accounts. The ideal candidate will have strong communications skills, be highly organized, and have the ability to multitask on numerous high priority projects.

What You’ll Do

• Manage projects and implementations for strategic Roadie partners, utilizing standard project management techniques to ensure success
• Oversee day-to-day deliverables for each assigned account, including compliance with Gig-specific Service Level Agreements
• Contribute to company growth by increasing the amount of business that Roadie does with each assigned account
• Build strong working relationships with account stakeholders, including corporate and field users
• Complete recurring tasks, including reporting and invoicing activities
• Collaborate with various departments to ensure account success 

 What You Bring

• Proficient with customer account tools (e.g., ZenDesk, Confluence, Looker)
• Demonstrated ability to build and maintain sustained relationships with corporate and enterprise customers
• Excellent communication skills, both written and verbal
• Ability to manage complex projects and multi-task, and thrive in a fast-paced, dynamic environment 
• Self-motivated and able to comfortably navigate through uncertainty and ambiguity
• Experience with Excel, Powerpoint, and other Office products, a plus

Why Roadie? 

• Competitive compensation packages 
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) 
• Flexible work schedule with unlimited PTO 
• Monthly 3-day weekends
• Monthly WFH stipend 
• The technology you need to get the job done