Account Manager

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Summary
As an Account Manager, you will play a crucial role in ensuring our customers' success by serving as their trusted advisor and advocate within our organization. You will work closely with internal teams and our valued clients to understand their unique needs, provide expert guidance, and ensure they receive the highest level of support and expertise. Your efforts will directly impact customer satisfaction, retention, and growth, ultimately driving revenue and profitability for both our businesses. Join us in this exciting opportunity to make a meaningful difference in the lives of our customers and contribute to the continued success of our company.
Responsibilities
• Build and maintain strong, long-lasting relationships with customers, acting as their primary point of contact and trusted advisor.
• Understand customer needs, challenges, and objectives
• Collaborate effectively with cross-functional teams, including product, implementation, and support specialists, to deliver exceptional service and seamless customer experiences.
• Serve as the voice of the customer within our organization, providing regular feedback and insights to drive continuous improvement and innovation.
• Identify opportunities for upselling and cross-selling, presenting relevant offers and addressing specific customer requirements.
Qualifications
• Bachelor’s degree or equivalent experience (preferably in Business Administration, Sales, Marketing, or related fields).
• Proven track record of success in sales, account management, or similar roles, preferably in a fast-paced B2B SaaS environment.
• Excellent verbal and written communication skills in English
• Strong interpersonal and relationship-building abilities, with the capacity to establish deep connections and trust with customers and colleagues.
• Ability to understand complex technical concepts and communicate them simply to non-technical audiences.
• Proficiency in MS Office Suite and CRM software (e.g., Salesforce).
• Knowledge of professional selling techniques, solution-based selling, and consultative selling methods.
• Familiarity with Agile methodologies and project management principles.
• Analytical mindset, with the ability to interpret data and draw actionable conclusions.

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