Account Manager

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

The Account Manager is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.

Primary Responsibilities

Delivery of Client Satisfaction

• Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
• Ensures safe and quality driven results for JLL and client and the subsequent MSA deliverables
• Drive the account plan to deliver high quality results which exceed the client's expectations

Achieve Financial Results

• Manages to account budget, proactively identifying and preventing exceeding the plan
• Partners with leadership to retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
• Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable

Contributes to the Growth of the Company

• Brings leading practices and/or innovations developed on the account to the firm
• Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win

Job Requirements

Education

• This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experience, preferably in the Life Sciences/Bio Pharma industry/Real Estate
• MBA or similar post-graduate studies is preferred

Knowledge, Skills and Abilities

Client Focus

• Dedicated to exceeding client expectations to ensure a no-bid contract renewal
• Proactively solicit and responds to feedback and input from client

Results driven

• Ability to execute against the vision and strategy
• Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail

Firm Knowledgeable

• Understand the fundamentals of the outsourcing business and the real estate industry
• Knows how to navigate the organization to identify experts in our products and services
• Agility to learn JLL processes and procedures: Finance and Accounting, Account Plan Development, Account Management KPI's, Innovation and Safety, JBS and JLL Business offerings
• Computer savvy and ability to navigate JLL's platforms: Workday, E1, PeopleSoft, Connect, LS Tech Ops Platform, FAST Survey, Focus, OCP, Workday and others as applicable
• Business acumen around contracts; MSA's, SLA's, KPI's, etc.
• Skilled in Interest Based Negotiation

Benefits:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible Work Arrangements may be available
• Executive Benefits

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.