Account Manager

C.H. Robinson seeks an Account Manager to drive growth and retention within a defined customer portfolio. In this role, you will identify opportunities, stimulate demand, and promote tailored solutions through adept relationship-building and top-tier service. As a primary point of contact, you'll ensure timely delivery, troubleshoot concerns, and proactively seek enhancements while harnessing C.H. Robinson's expertise to expand and retain the customer base. If you're armed with strategic insight and a passion for customer-centric service, this unique role is your calling. Ready to make your mark? Apply today and become part of our team.

This opportunity offers a hybrid work model based in Eden Prairie, MN. Embrace the best of both worlds with a balance of remote and in-office collaboration, fostering a flexible and innovative work environment.

Responsibilities:

• Establish and nurture relationships across various levels and departments within the account to penetrate and expand account reach
• Conduct regular business reviews, utilizing internal analytics and market intelligence to gain customer insights, identify growth opportunities, and present strategic solutions
• Collaborate internally, cross-functionally, and with sales teams to develop effective supply chain solutions, ensure customer satisfaction, and streamline processes from onboarding to execution using SOPs, KPIs, and automation
• Engage in effective negotiation strategies regarding pricing and solutions, staying abreast of customer business changes for opportunity identification
• Manage conflicts diplomatically, advocate for customer needs within the organization, and align resources for customer priorities
• Develop and execute pricing strategies by leveraging insights into customer buying behaviors, C.H. Robinson's supply chain position, and utilizing internal tools and expertise from service line and pricing subject matter experts
• Lead Request for Proposal (RFP) initiatives tailored to clients within the portfolio
• Performs other duties as assigned

Required Qualifications:

• High School diploma or GED
• Minimum 2 years of previous sales and/or account management experience
• Ability to travel up to 50% (domestically and internationally)

Preferred Qualifications:

• Bachelor's degree from an accredited college or university
• Strong analytical and problem-solving skills; ability to make data-driven decisions
• Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
• Excellent verbal and written communication skills; must work effectively with all levels of management and employees
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.