Account Manager

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

What you will do and achieve:

Revenue Growth and Retention

• Collaborate with Customer Success Managers to develop account plans and strategies to achieve retention and expansion targets
• Monitor account health and proactively identify risks
• Report to Glean leadership and cross-functional stakeholders on the attainment of retention and expansion targets

Process Optimization

• Lead the development of an external customer-facing renewal motion and the corresponding internal playbook, enable internal stakeholders on processes
• Develop process and reporting, ensure visibility to all internal stakeholders, and path for escalating risks or highlighting opportunities
• Create the foundations for an Account Management team that you will hire, enable, and scale

Market and Product Knowledge

• Stay informed about industry trends, market dynamics, and competitor activities to identify opportunities and risks
• Leverage our partner ecosystem to ensure the best commercial experience for our shared customers
• Maintain knowledge of Glean’s growing suite of products in order to match Glean to customer use cases at any point in the customer journey

Minimum REQUIRED Knowledge, Skills, and Abilities:

• 3-7 years in a similar role within an international / B2B SaaS company
• Proven experience in executing in the Account Management role and building out a team
• Track record of achieving revenue targets and driving customer satisfaction and retention
• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders
• Detail-oriented mindset with a focus on continuous improvement and operational excellence
• Ability to analyze data and use it to make informed decisions
• Knowledgeable about the B2B SaaS Sales, Customer Success, Support, and Services motions, and able to ensure that partners can successfully replicate those when representing Glean
• Live into our company values: Make it Better, Make it Together, Make it Customer Driven
• Ability to travel periodically and be in the office regularly

Benefits

• Competitive compensation
• Healthcare
• Flexible work environment and time-off policy
• 401k
• Transparent culture
• Learning and development opportunities
• Company events
• Free meals

For California based applicants: 

The standard base salary range for this position is $170,000 - $245,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.