Account Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax is looking for an Account Managerto join our Equifax Digital Solutions (EDS) Team supporting Kount and Midigator. As a key member of the EDS Account Management team, this role is responsible for overall account support and relationship management to the existing customer base, including but not limited to- facilitating post-sales implementation, managing all aspects of the contract renewal process, creating additional revenue opportunities, billing/invoice resolution support, and ensuring overall customer satisfaction within the existing book of business. This position follows a hybrid work environment and requires in-office presence.

What you'll do

• Manage overall customer satisfaction, retention/churn reduction and contract renewal process for existing merchant base
• Execute the strategic and tactical activities assigned in an effort to meet company objectives and existing customer revenue targets
• Cross-Sell additional products to existing customer base in conjunction with Account Executive and Customer Success Managers
• Strategize upsell opportunities for account expansion within book of business
• Assist in the development of account management policies and programs to maximize value, increase revenue and drive overall market share
• Provide Quarterly Business Reviews (QBR) and/or Monthly business reports to ensure value is being recognized and delivered
• Maintain a high level of product knowledge
• Keep accurate records of all customer interactions and activities within Salesforce, Gainsight and Zendesk

What experience you'll need

• Bachelor's degree or equivalent work experience
• Minimum of 3 years experience in a customer success, customer service, account management, or similar customer-facing sales role

What could set you apart

• Fluency in Spanish
• Prior experience in a quota-bearing role utilizing a consultative sales approach
• Prior employment at a SaaS company or within the tech, FinTech, or Payments industry
• Demonstrated ability to make independent choices and recommendations without immediate direction or supervision

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:

USA-ID-Boise

Function:

Function - Sales and Account Management

Schedule:

Full time