Account Manager

Description

PrimeStreet, a division of Dominion Enterprises, is seeking a full-time Account Manager to join our Partner Success team in a very exciting opportunity. This position is fully remote.

The full-time Account Manager will be responsible for engaging our existing client base over the phone, email, text & scheduled meetings to coach them on our best practices and help our clients continue achieving success using PrimeStreet products.

We believe that our Partner Success/Account Management team is a driving force of customer success and the team members play a leading role in the advancement of our technology. We are looking to add to our team of people that celebrates our customers' wins as if they're their own. Here's how you will make a difference for the company:

• Lead successful client and partner experience as the face of PrimeStreet and own the outcome of your book of business
• Work with real estate brokers and agents in your book of business to set winning expectations and provide ongoing support
• Create customer-specific presentation materials for monthly performance check-in's and proactive goal setting
• Identify trends in your book's overall performance and implement new strategies to find solutions as needed
• From the trends and feedback you collect through your meetings with your accounts, work with the Dev team to implement solutions and new app features
• Continue testing new approaches for creating a truly best-in-class customer experience

Duties and Responsibilities:

• Proactively contact the clients in your book of business (via phone/email/text) to identify coaching opportunities
• Host ongoing training sessions with accounts on monthly basis
• Ability to adapt to a script, be conversational and confident when speaking to customers
• Ability to meet KPIs that are specific to the success of the role on a monthly basis
• Ability to work in a team atmosphere and work independently

Qualifications:

• Experience in Customer Success or Account Management role preferred
• Comfortable speaking to clients and partners on the phone, by text and by email
• Strong written and verbal communication skills required
• Ability to thrive in a fast-paced and dynamic work environment Monday through Friday
• High School diploma/equivalent required. Bachelor's degree preferred but not required.

What We Offer:

• Competitive pay along with monthly incentive opportunities
• Medical, Dental, Vision, flexible spending account. Coverage starts on the first day of the following month, after 30 days of employment
• 401k, matching up to 4%, after one year of employment
• 8 paid company holidays
• Paid vacation and sick leave
• Corporate discount opportunities
• Training opportunities. Dominion Enterprises has been recognized the last 3 years in Training Magazine as having one of the Most Successful Learning & Development programs in the world

Work location is flexible if approved by PrimeStreet except that position may not be performed in Colorado, California, or New York City.About DE

Dominion Enterprises is a privately held digital marketing, data services, and software services conglomerate offering client solutions through specific business units in several verticals including automotive, hospitality, franchise, real estate, advertising, and powersports. Our customers rely on our B2B products and services through Data One Software, DMS Vue, Activator, Dealer Specialties, Cross Sell, Alliant, DX1, Travel Media Group and Franchise Ventures business units. Headquartered in Norfolk, Virginia, approximately 1,000 employees work nationwide. We are proud of the collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package which includes a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.

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